Supervisor

plan control; to brokerage support, Computershare has been in the Chinese market since 2004 and was one of the first companies to offer employee share program services in China. We pride ourselves on our quality service to our large and stable Chinese customers.

A role you will love

The Supervisor, is primarily responsible for handling more complex tasks, and auditing basic operation tasks done by client service associates and senior client service associates.

This role is an individual contributor to the business but may coach less experienced people. The Supervisor will assist team leaders with supervising and training CSAs and SCSAs, therefore beginning to gain exposure in team management and leadership responsibilities.

Some other key accountabilities will include:

• Carry out more complex plan admin duties in a timely manner and with accuracy, namely

  1. Responding to internal/external ad-hoc clients request (more advanced level and difficult routine questions).
  2. Plan sponsor communications (routine and ad-hoc tasks).
  3. Employee communications (ad-hoc/difficult request).
  4. Non-standard trade orders management (manual offline).
  5. Data management (large volume with complex process).
  6. Website management.

• Manage small size external client projects and internal UATs independently.

• Follow direct reporting manager's instruction with updating procedure documents and checklists.

• Follow direct reporting manager's instruction to conduct auditing of CSAs and SCSAs work and fulfil the required supervising responsibilities.

• Follow direct reporting manager's instruction to provide relevant trainings to CSAs and SCSAs; Also Host Onsite training sessions to participants.

What will you bring to the role?

To be successful in this role you will have excellent multi-task and communication skills, pay attention to details and be initiative.

Some other key skills required for the role:

• Excellent English and Mandarin required with Cantonese an advantage.

• At least 3-4 years of experiences of our operations or relevant professional working experiences. Detail-oriented, self-motivated and has a strong sense of responsibility.

• Customer focused with excellent communications skills. Strong problem-solving skills and well-developed commercial acumen.

• Demonstrate initiative, organizational and time management skills.

• Adapts to change, is open to new ideas, takes on new responsibilities, handles pressure, and adjusts plans to meet changing needs.

• Bachelor's degree or above in Finance, Accounting, Economics, or closely related areas. Proficiency in MS Office.

Rewards designed for you

Flexible work to help you find the best balance between work and lifestyle.

Health and wellbeing rewards that can be tailored to support you and your family.

Invest in our business by setting aside salary to purchase shares in our company, and you'll receive a company contribution as well.

Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future.

And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub.

ABOUT US

A company to be proud of

We're a global leader in financial administration with over 12,000 employees across more than 22 different countries. At Computershare, it's more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.

A diverse and inclusive place to work

At Computershare we value diversity and welcome applications from everyone, believing that an equal and inclusive culture is key to excellent results. One of the greatest advantages for our organisation is the talent and diversity of our people and we strive to ensure all our employees have an equal opportunity to contribute their ideas, bring their personality to their work and showcase their skills. For support with accommodations or adjustments during our recruitment process please visit computershare.com/access for further information.

ABOUT THE TEAM

We're a leading provider of employee share plans. We partner with many of the world's biggest brands to offer their employees the chance to invest in the future of their company and help them to manage these investments day to day. With over 35 years of experience and expertise, we're an industry leader. Every member of our team plays an important role in bringing to life employee share plans, providing innovative solutions and assisting our clients with their complex regulatory requirements.