Team Lead

gy that enables optimization of execution.

A role you will love

The role of a Team Lead is to achieve excellent standards of customer service and satisfaction through effective personal customer relations skills. Lead, coach and motivate a team of Quality Assurance Coaches to deliver departmental KPI's, targets and objectives.

Your key accountabilities:

• Lead and motivate a team

• Provide clear and concise direction, support and guidance to the team through effective coaching and strong leadership

• Support the team with their career aspirations, working with them on their personal development plans

• Conduct development reviews and recommend training and development plans

• Deliver all departmental KPI's, achieving set targets and objectives within the inbound, all ancillary areas, outsource and overflow services.

What will you bring to the role?

Extreme leadership is key for the success of this role. Being able to lead by example and thrive in leading a strong and successful team/department.

Some other key experience you'll have:

• Excellent attention to detail.

• A high level of initiative, tackling problems in a methodical and logical manner.

• A passion for providing quality and efficiency.

• Proven contact centre experience or line management experience

• Experience with direct reports

Rewards designed for you

Flexible work to help you find the best balance between work and lifestyle.

Health and wellbeing rewards that can be tailored to support you and your family.

Invest in our business by setting aside salary to purchase shares in our company, and you'll receive a company contribution as well.

Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future.

And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub.

ABOUT US

A company to be proud of

We're a global leader in financial administration with over 12,000 employees across more than 22 different countries. At Computershare, it's more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.

Fairness and culture

We're dedicated to providing you with the opportunity to succeed on your own merits, starting from the application process and continuing throughout your career with us. Our goal is to create an environment where everyone feels valued, to remove barriers and obstacles and ensure equal opportunities for all. For support with accommodations or adjustments during our recruitment process please visit computershare.com/access for further information.

ABOUT THE TEAM

Since 1978, we've been trusted by companies around the globe to manage their shareholder registry, corporate actions and shareholder meetings and we're now the number one transfer agency in the world. As client needs evolved, so has our portfolio of services; extending our Issuer Services into equity and entity governance services to companies both public and private worldwide. Careers in Issuer Services could mean anything from assisting shareholders with their portfolios, enabling access to global markets or helping clients deliver on their equity and entity compliance requirements everywhere they operate.