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Advanced Technical Support Specialist

Cornerstone OnDemand

4.6

(93)

United Kingdom (Remote)

Why you should apply for a job to Cornerstone OnDemand:

  • Ranked as one of the Best Tech Companies for Women in 2023
  • 4.6/5 in overall job satisfaction
  • 4.7/5 in supportive management
  • 90% say women are treated fairly and equally to men
  • 97% would recommend this company to other women
  • 100% say the CEO supports gender diversity
    • Ratings are based on anonymous reviews by Fairygodboss members.
  • We offer Wellbeing Days (paid days off during the months of July, August, and September) so our people can focus on their wellness.
  • The Cornerstone Family First Initiative is a one-time initiative covering reimbursement for some out-of-pocket fertility expenses.
  • Full-time Cornerstars may be eligible for tuition reimbursement to support personalized learning and growth.

    • #req9943

    Position summary

    icate customer problems on test environments in order to isolate root cause and find a solution

    • Ability to handle all types of customer and business situations: assessing severity, impact, and escalate to management when appropriate

    • Clearly articulate to customers and management a problem definition
      and a resolution plan

    • Ensure high customer satisfaction through prompt handling of tickets, communication with customers and adherence to SLA's

    • Allocate time to projects as required

    Process Improvement / Knowledge Building

    • Know and understand all processes

    • Easily adjust to change in processes

    • Build network of people to assist in processes.

    • Build deep understanding of multiple products to become an Expert.

    • Increase technical expertise via attending training sessions, reading technical documentation.

    • Coach/Train L1 Team.

    You've got what it takes if you have / are...

    • About 3-4 years of prior experience in Customer Support or working with HRIS, CRM or any other Cloud Solution Suits.
    • Highly committed individual with a background in a problem solving, customer service environment.
    • Highly organized with understanding of processes, SLA's and tools in product support.
    • Strong written and verbal communication skills with an ability to speak confidently and articulately with customers.
    • Ability to influence in order to build productive relationships across teams.
    • University Degree in Computer Science (or equivalent).
    • Demonstrated commitment to valuing diversity and contributing to an inclusive working and learning environment.
    • Fluency in English. Additional languages will be appreciated.

    Why you should apply for a job to Cornerstone OnDemand:

  • Ranked as one of the Best Tech Companies for Women in 2023
  • 4.6/5 in overall job satisfaction
  • 4.7/5 in supportive management
  • 90% say women are treated fairly and equally to men
  • 97% would recommend this company to other women
  • 100% say the CEO supports gender diversity
    • Ratings are based on anonymous reviews by Fairygodboss members.
  • We offer Wellbeing Days (paid days off during the months of July, August, and September) so our people can focus on their wellness.
  • The Cornerstone Family First Initiative is a one-time initiative covering reimbursement for some out-of-pocket fertility expenses.
  • Full-time Cornerstars may be eligible for tuition reimbursement to support personalized learning and growth.