Customer Success Manager

port, assist clients in solving point-in-time challenges, and partner with the client to increase the effective use and adoption of the Cornerstone solutions. The Customer Success Manager will be measured on the client's value realization through the solution, engagement with Cornerstone as a business partner, and overall client satisfaction.

In this role you will...

• Facilitate the transition out of implementation to Go-Live and support the client's drive towards self-sufficiency

• Create a tailored success plan to ensure client success and achievement of the business strategy/initiatives

• Manage a portfolio of clients and make certain a high level of satisfaction with the solution and value realization is achieved

• Develop a consultative relationship with each client and work in conjunction with Sales and Account Management providing solution planning support

• Conduct regular meetings with the client and make recommendations to provide continued success with talent management processes, workflows, and system configuration

• Educate clients on self-service tools, release process, and other client programs to ensure a successful partnership

• Advise clients of process/system risks based on organizational constraints and develop solutions to mitigate risks

• Partner with sales and account management to ensure alignment at all levels of the relationship throughout the partnership

• Be Required to know and maintain knowledge of the Cornerstone OnDemand cloud offerings

You've got what it takes if you...

• Have held a similar role in the SaaS industry
• Have experience in mapping success plan and execute it to create value for customers
• Have strong communication skills, as well as displaying executive presence and confidence in varying levels of customer situations
• Have experience using Cornerstone OnDemand application or comparable HCM product
• Are able to develop a consultative relationship with each client and work in conjunction with Sales and Account Management providing solution planning support
• Are highly detail-oriented and able to manage multiple projects simultaneously
• Are organized and methodical with excellent follow-up to ensure client expectations and deadlines are met
• Have excellent communication and analytical skills
• Are able to Demonstrate commitment to valuing diversity and contributing to an inclusive working and learning environment
• Have consideration for privacy and security obligations