Customer Success Manager

rstone solution. CSM's operates as the customer advocate and matrix leader, internally and externally, by collaborating with cross-functional teams to proactively identify opportunities for optimization, to mitigate immediate or forecasted risks, and to recommend solutions.

In this role you will:

• Manage a portfolio or segment of customers and conduct regular customer meetings to drive a high level of satisfaction and value realization with the Cornerstone solution.

• Collaborate with Account Managers to set results and measurable objectives with the customer.

• Develop a consultative relationship with each customer and work across business and functional units to gain customer insight and build effective partnerships.

• Partner with customers to understand their current and future business goals and challenges and translate that into people, product and process strategies.

• Empower customers to connect their goals and challenges with solutions in the Cornerstone platform while increasing adoption and utilization.

• Work across the customer's business organization to communicate the value of these solutions to their team and executives.

• Advocate on behalf of customers by engaging with Cornerstone's product and technical teams to translate customer feedback into product requirements.

• Collaborate and work cross-functionally, engaging the appropriate consultants and technical resources as necessary.

• Provide industry insights, guidance and recommendations to drive customer strategic outcomes.

• Meet assigned targets for expansion, renewals and strategic objectives in assigned accounts.

• Pass initial certification exams and maintain expert level knowledge of Cornerstone product offerings and configuration options by staying current with releases.

• ... and being the high performer you are, you will be willing to take on additional responsibilities as needed

You've got what it takes if you...

• Have a B.A./B.S. degree or equivalent professional experience in Human Resources, Organizational Development or another applicable field.

• Minimum of 3 years of experience in Customer Success within the Talent Management ecosystem.

• Are highly detail-oriented and able to manage multiple projects simultaneously.

• Are organized and methodical with excellent follow-up to meet customer expectations and deadlines

• Have excellent communication, presentation, consulting and analytical skills.

• Have passion for customer success.

• Enjoy working in a fast-paced, dynamic organization.

• Are able to adapt changes in roles and responsibilities.

• Are able to travel up to 15% for client visits & industry conferences.

Extra dose of awesome if you have...

• Experience using the Cornerstone applications or comparable products with a demonstrated high level of skill.

• Public sector/ Federal experience

• MBA or other graduate degree

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