Customer Success Manager

Cornerstone OnDemand

4.6

(93)

United States (Remote)

Why you should apply for a job to Cornerstone OnDemand:

  • 4.6/5 in overall job satisfaction
  • 4.7/5 in supportive management
  • 90% say women are treated fairly and equally to men
  • 97% would recommend this company to other women
  • 100% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • We offer Wellbeing Days (paid days off during the months of July, August, and September) so our people can focus on their wellness.
  • The Cornerstone Family First Initiative is a one-time initiative covering reimbursement for some out-of-pocket fertility expenses.
  • Through Maven, we provide 100% free coaching and personalized support for those navigating mid-life and menopause.
  • #req10333

    Position summary

    rstone solution. CSM's operates as the customer advocate and matrix leader, internally and externally, by collaborating with cross-functional teams to proactively identify opportunities for optimization, to mitigate immediate or forecasted risks, and to recommend solutions.

    In this role you will:

    • Manage a portfolio or segment of customers and conduct regular customer meetings to drive a high level of satisfaction and value realization with the Cornerstone solution.

    • Collaborate with Account Managers to set results and measurable objectives with the customer.

    • Develop a consultative relationship with each customer and work across business and functional units to gain customer insight and build effective partnerships.

    • Partner with customers to understand their current and future business goals and challenges and translate that into people, product and process strategies.

    • Empower customers to connect their goals and challenges with solutions in the Cornerstone platform while increasing adoption and utilization.

    • Work across the customer's business organization to communicate the value of these solutions to their team and executives.

    • Advocate on behalf of customers by engaging with Cornerstone's product and technical teams to translate customer feedback into product requirements.

    • Collaborate and work cross-functionally, engaging the appropriate consultants and technical resources as necessary.

    • Provide industry insights, guidance and recommendations to drive customer strategic outcomes.

    • Meet assigned targets for expansion, renewals and strategic objectives in assigned accounts.

    • Pass initial certification exams and maintain expert level knowledge of Cornerstone product offerings and configuration options by staying current with releases.

    • ... and being the high performer you are, you will be willing to take on additional responsibilities as needed

    You've got what it takes if you...

    • Have a B.A./B.S. degree or equivalent professional experience in Human Resources, Organizational Development or another applicable field.

    • Minimum of 3 years of experience in Customer Success within the Talent Management ecosystem.

    • Are highly detail-oriented and able to manage multiple projects simultaneously.

    • Are organized and methodical with excellent follow-up to meet customer expectations and deadlines

    • Have excellent communication, presentation, consulting and analytical skills.

    • Have passion for customer success.

    • Enjoy working in a fast-paced, dynamic organization.

    • Are able to adapt changes in roles and responsibilities.

    • Are able to travel up to 15% for client visits & industry conferences.

    Extra dose of awesome if you have...

    • Experience using the Cornerstone applications or comparable products with a demonstrated high level of skill.

    • Public sector/ Federal experience

    • MBA or other graduate degree

    #LI-ET1

    Why you should apply for a job to Cornerstone OnDemand:

  • 4.6/5 in overall job satisfaction
  • 4.7/5 in supportive management
  • 90% say women are treated fairly and equally to men
  • 97% would recommend this company to other women
  • 100% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • We offer Wellbeing Days (paid days off during the months of July, August, and September) so our people can focus on their wellness.
  • The Cornerstone Family First Initiative is a one-time initiative covering reimbursement for some out-of-pocket fertility expenses.
  • Through Maven, we provide 100% free coaching and personalized support for those navigating mid-life and menopause.