Customer Success Manager

ent and adoption of the platform to promote retention and loyalty

• Ensure a plan is in place for each customer, to address change management, engagement and adoption

• Coach customers to be product experts, creating awareness about new and existing features/functionalities that can fulfill their specific business needs

• Conduct regular check-ins and QBRs in order to maintain high levels of engagement and customer satisfaction, increasing customer retention

• Identify customer churn risk and work with an extended relevant team to create and execute on "get well" plans, proactively working towards eliminating that risk

• Partner with team leadership to represent voice of the customers internally, sharing process improvements, feedback, needs/issues into the internal ecosystem, contributing to achieve better solutions and drive growth

• Manage the renewal process and identify upsell and cross-sell opportunities

You've got what it takes if you have...

• Minimum 5 years professional solution/enterprise software selling and/or customer success management experience in technology sales
• Preferred knowledge of the Enterprise Learning & Development space including learning technology
• Strong communicator who listens and empathizes with the audience
• Thinking and always presenting in terms of business values
• Tech-Savvy; capable of getting comfortable with LXP features in a blink of an eye and not afraid of performing demos if required
• Able to build and maintain business relationships, manage expectations and identify potential issues that require escalations