Global Portal Experience Specialist - India

uring seamless user experiences for Solution Consultants(SCs) and sales professionals. You will play a key role in enhancing oursupport infrastructure, our tools and empowering our teams with comprehensiveresources.

Key Responsibilities:
Ticket Troubleshooting: Respond promptly and effectively to ServiceNow tickets concerning demo tools, diagnosing, and resolving issues to minimize downtime and optimize user experience.
Knowledge Base Creation and Enhancement: Develop and refine our knowledge base to provide comprehensive guidance for internal team processes, SCs and sales personnel, ensuring they can leverage demo portals and instances efficiently.
Quality Assurance: Monitor the performance and quality of demo portals and instances, implementing improvements to enhance usability and functionality.
Documentation and Training: Create and maintain documentation and training materials to facilitate the onboarding process and ongoing skill development for SCs and sales employees.
Enhancements implementation: Collaborate with cross-functional teams to define, plan, and execute change requests aimed at improving support infrastructure, user experience, and solution demonstration.
Cross-functional Liaison: Engage with teams globally, including Solution Consulting, Global Customer Success (GCS), Product Management, and Engineering, to address support needs and contribute to continuous improvement efforts.
Innovation: Identify opportunities for innovation in support processes and product demonstrations, implementing creative solutions to enhance user engagement and satisfaction.
Stay Updated: Stay abreast of industry trends and emerging technologies to continually enhance our support capabilities and ensure alignment with evolving customer needs.

Qualifications:

Bachelor's degree in a relevant field or equivalent work experience.
Proficiency in Cornerstone Products and product certifications.
Familiarity with ServiceNow or similar ticketing systems.
Excellent troubleshooting and problem-solving abilities.
Experience with Cornerstone OnDemand (CSX and EDX) products.
Creative problem-solving skills and a proactive approach.
Self-motivated and capable of working independently.
Strong team player with excellent virtual collaboration skills.
Adaptability and quick learning in a dynamic environment.
Excellent written and verbal communication skills.
Nice to have: HTML, CSS, JavaScript, AWS and Project management skills.

Why Join Us:
Joining our team means being at theforefront of transforming how our solutions are presented and perceivedglobally. We offer a dynamic and collaborative work environment where yourinnovative ideas will be valued, and your contributions will have a significantimpact. If you are seeking a challenging yet rewarding role in aforward-thinking organization, Cornerstone is the place to be.