Intern - Technical Support (GCS)

Cornerstone OnDemand

4.6

Pune, India

Ranked as one of the Best Tech Companies for Women in 2023

4.6/5 in overall job satisfaction

4.7/5 in supportive management

90% say women are treated fairly and equally to men

97% would recommend this company to other women

100% say the CEO supports gender diversity

Ratings are based on anonymous reviews by Fairygodboss members.

We offer Wellbeing Days (paid days off during the months of July, August, and September) so our people can focus on their wellness.

The Cornerstone Family First Initiative is a one-time initiative covering reimbursement for some out-of-pocket fertility expenses.

Through Maven, we provide 100% free coaching and personalized support for those navigating mid-life and menopause.

#req10303

ommunication over CRM (salesforce), Phone and Email.

Regular quality updates until resolution to prevent case staleness/aging and preventing a backlog.
Follow work on hand prioritization while dealing with cases carrying high customer impact and deliver time-bound resolution in line with customer expectations.
Where necessary, time-bound engagement of next-level support with proper triage and case documentation, keep stakeholders timely appraised and share feedback.
Active engagement with Knowledge base and forums utilizing help channels/resources.
Continuous learning and knowledge enhancement around Cornerstone OnDemand product portfolio and associated technology
Consistently deliver aligning with set goals and beyond
Seamlessly collaborate and contribute towards the inclusive success of Cornerstone OnDemand ecosystem.
Consideration of privacy and securityobligations

You've got what it takes if you have...

Bachelor's degree in computer science or equivalent with less than a year of customer facing application support experience.
Basic awareness about SaaS, cloud computing, FTP, SSO, SMTP, HTML, etc.
Superior written and verbal communication skills.
Customer centric mindset, with passion for helping customers and providing excellent customer service.
Strong analytical and problem-solving skills.
Added Advantage - Familiar with support workflows and processes and experience working with CRM application like Salesforce, in SLA driven ecosystem.
The role requires working in 24x7 environment (mostly US shifts).
Location - Pune MH (on-site)

#LI-Onsite