Practice Manager, Professional Services

Cornerstone OnDemand

4.6

(93)

Hyderabad, India

Why you should apply for a job to Cornerstone OnDemand:

  • 4.6/5 in overall job satisfaction
  • 4.7/5 in supportive management
  • 90% say women are treated fairly and equally to men
  • 97% would recommend this company to other women
  • 100% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • We offer Wellbeing Days (paid days off during the months of July, August, and September) so our people can focus on their wellness.
  • The Cornerstone Family First Initiative is a one-time initiative covering reimbursement for some out-of-pocket fertility expenses.
  • Through Maven, we provide 100% free coaching and personalized support for those navigating mid-life and menopause.
  • #req10240

    Position summary

    procedures, and templates for pre-sales through delivery experience.
    Support the CEM on pursuits based on knowledge from previous project/customer experiences.
    Mentor and provide coaching to consultants and project managers.
    Manage and build client relationships with key decision makers from project inception to post-implementation; ensure customer satisfaction.
    Manage account and customer escalations; facilitate on-site client meetings where needed; articulate issues and resolution options clearly and succinctly.
    Monitor on-site and remote day-to-day activities between client and CSOD personnel during the projects.
    Interact with account managers, sales, support, success, product engineering, and product management to ensure organizational continuity.
    Review weekly status reports and project updates that are within your portfolio. Communicate any escalations or risks that can cause escalations to the Regional PS Leaders.
    Provide pre-sales support to the CEMs and look for opportunities to upsell to existing customers who are in flight on projects or recurring services.
    Assume areas of ownership within the Professional Services department for internal and external development of staff, processes, procedures, methodologies, and areas of excellence.
    Hire and train staff for project delivery while managing billable & productive utilization KPIs for your team.
    People Management - Mentoring and coaching a team of direct reports.
    Plan and manage services project/portfolio schedules and budgets.
    Drive best practices adoption and continuous improvement initiatives.

    You've Got What It Takes If You Have:

    A minimum of 3-5 years' experience managing Software as a Service (SAAS) implementation/deployment in a portfolio leadership role.
    Proven track record of developing and maintaining profitable and referenceable customer relationships.
    Confirmed experience in proactively identifying, assessing, and mitigating risks during project execution; managing delivery of projects; identifying, developing, and closing services engagements.
    Demonstrate and ensure timely and thorough communication of strategy, deliverable status, and results.
    Experience in measuring the progress of projects against established objectives such as revenue, expense management, utilization metrics, delivery quality, and customer satisfaction.
    Exposure to monitoring results and taking corrective action to ensure the achievement of the objectives within budget.
    Have experience as an escalation contact for implementation issues with the customer decision-maker for resolution.
    Excellent communication skills both written/oral; excellent presentation and facilitation skills.
    Extra Dose of Awesome If You Have:
    Strong understanding of HR processes and talent management practices.
    Technical Degree preferred, Computer Science degree a plus.
    Project Management Professional (PMP) certification is a plus (or willingness to work towards).
    Experience with Salesforce (SFDC), MS Project, Smartsheet, Kantata or other PSA.
    Pre-sales support experience.

    #LI-Onsite

    Why you should apply for a job to Cornerstone OnDemand:

  • 4.6/5 in overall job satisfaction
  • 4.7/5 in supportive management
  • 90% say women are treated fairly and equally to men
  • 97% would recommend this company to other women
  • 100% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • We offer Wellbeing Days (paid days off during the months of July, August, and September) so our people can focus on their wellness.
  • The Cornerstone Family First Initiative is a one-time initiative covering reimbursement for some out-of-pocket fertility expenses.
  • Through Maven, we provide 100% free coaching and personalized support for those navigating mid-life and menopause.