Principal Architect

rkplace solutions leveraging Microsoft 365 and ServiceNow platforms-focusing on self-service portals, collaboration frameworks, enterprise content, and intelligent ticketing systems.

• Design and implement enterprise integration patterns and reference architectures for seamless connectivity between SharePoint, Microsoft 365 suite, and third-party enterprise applications.

• Hands-on experience implementing ServiceNow Virtual Agent, including custom topic creation, intent modeling, and integration with OpenAI or Azure AI services to enhance conversational capabilities.

• Lead technical strategy sessions and provide architectural guidance to development teams, stakeholders, and clients while mentoring junior architects and senior developers.

• Demonstrate strong hands-on expertise across the M365, Azure and ServiceNow stack to effectively design, develop, and deliver enterprise solutions while maintaining architectural integrity.

You Have What It Takes If You Have...

• Bachelor's degree in computer science or software engineering or relevant experience

• 10+ years of comprehensive Microsoft technology stack experience, with deep expertise in architecting M365 enterprise solutions

Technical Expertise:

• Proven track record in designing and implementing enterprise-scale Microsoft 365 architectures, including Azure solutions like Azure AI Foundry, Azure ML, Azure Data Factory and Azure Cognitive services

• Expert-level understanding of cloud architecture patterns, focusing on Azure infrastructure design, resource optimization, and enterprise security models

• Proven ability to integrate ServiceNow Now Assist and Predictive Intelligence to streamline case triaging, resolution recommendations, and improve agent productivity.

• Proven expertise in ServiceNow Virtual Agent and Now Assist:

• Integrating external LLMs (e.g., Azure OpenAI) to enrich virtual agent experiences.

• Leveraging Now Assist for auto-summarization, suggested responses, and generative search.

Leadership & Business Acumen:

• Proven experience in translating business requirements into scalable enterprise architecture solutions

• Strong track record of leading architectural decisions and driving technical strategy across large-scale projects

• Extensive experience in enterprise UI/UX architecture and accessibility standards

• Demonstrated success in client-facing roles, with ability to communicate complex architectural concepts to diverse stakeholders

• Experience in architecting business-critical applications, data flows, and large-scale migration strategies

Professional Qualities:

• Strategic mindset with ability to drive innovation while maintaining enterprise architecture standards

• Exceptional problem-solving abilities with focus on scalable, future-proof solutions

• Strong project and portfolio management experience, including risk assessment and mitigation strategies

• Deep understanding of enterprise security, privacy, and compliance requirements

• Proven ability to mentor teams and drive technical excellence

• Demonstrated leadership in promoting inclusive, diverse work environments and driving collaborative success

• Experience in establishing and maintaining architecture governance frameworks and best practices

Extra dose of awesome if you...

• Have knowledge of multi-cloud AI services integration like AWS, GCP, Snowflake