Product Support Engineer - Poland
Kraków, Poland
Why you should apply for a job to Cornerstone OnDemand:
Ranked as one of the Best Tech Companies for Women in 2023
4.6/5 in overall job satisfaction
4.7/5 in supportive management
90% say women are treated fairly and equally to men
97% would recommend this company to other women
100% say the CEO supports gender diversity
We offer Wellbeing Days (paid days off during the months of July, August, and September) so our people can focus on their wellness.
The Cornerstone Family First Initiative is a one-time initiative covering reimbursement for some out-of-pocket fertility expenses.
Through Maven, we provide 100% free coaching and personalized support for those navigating mid-life and menopause.
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Position summary
ls such as developer consoles,network diagnostics, and log analysis.
- Assess case severity and business impact, escalating appropriately whenneeded.
- Ensure high customer satisfaction by responding promptly, communicatingclearly, and meeting SLA expectations.
- Follow established workflows and guidelines for case handling.
- Contribute to internal knowledge by documenting solutions and sharinginsights with peers.
- Manage and resolve customer issues via both synchronous (phone) andasynchronous (web support) channels.
You've got what it takes if you have...
- A strong customer-centric mindset with a passion for solving problems.
- Experience in a customer support or service environment (ideally SaaS).
- Excellent verbal and written communication skills.
- Patience, active listening, and the ability to de-escalate challengingsituations.
- Strong organizational skills and comfort working with SLAs, processes, andsupport tools.
- Ability to multitask and remain effective under pressure.
- The confidence to influence and collaborate effectively across teams.
- Experience troubleshooting web applications.
- Basic technical understanding of:
Network diagnostics (e.g., Fiddler, browser developer tools),
Web technologies (HTTP, cookies, basic API concepts) - About 1 year of experience in Customer Support, ideallywith HRIS, CRM, or other cloud-based systems.
Extra dose of awesomeness if you have...
Prior technical support experience in a SaaS environment.
Familiarity with logs, APIs, and debugging tools.
A natural curiosity and drive to understand how complex systems work.
Why you should apply for a job to Cornerstone OnDemand:
Ranked as one of the Best Tech Companies for Women in 2023
4.6/5 in overall job satisfaction
4.7/5 in supportive management
90% say women are treated fairly and equally to men
97% would recommend this company to other women
100% say the CEO supports gender diversity
We offer Wellbeing Days (paid days off during the months of July, August, and September) so our people can focus on their wellness.
The Cornerstone Family First Initiative is a one-time initiative covering reimbursement for some out-of-pocket fertility expenses.
Through Maven, we provide 100% free coaching and personalized support for those navigating mid-life and menopause.