Product Support Specialist

Cornerstone OnDemand

4.6

Kraków, Poland

Ranked as one of the Best Tech Companies for Women in 2023

4.6/5 in overall job satisfaction

4.7/5 in supportive management

90% say women are treated fairly and equally to men

97% would recommend this company to other women

100% say the CEO supports gender diversity

Ratings are based on anonymous reviews by Fairygodboss members.

We offer Wellbeing Days (paid days off during the months of July, August, and September) so our people can focus on their wellness.

The Cornerstone Family First Initiative is a one-time initiative covering reimbursement for some out-of-pocket fertility expenses.

Full-time Cornerstars may be eligible for tuition reimbursement to support personalized learning and growth.

#req9927

ity, impact, and escalate to management when appropriate.

Ensure high customer satisfaction through prompt handling of tickets, communication with customers and adherence to SLA's.
Understand and follow process and guidelines for case handling.
Use your growing experience and knowledge to contribute to the knowledgebase.
Resolve customer issues through either phone or web-based support cases.

You've got what it takes if you have...

High commitment and a background in a problem solving, customer support environment.
Highly organized with experience of processes, SLA's and tools in Customer Support.
Strong written and verbal communication skills with an ability to speak confidently and articulately with customers.
Ability to listen effectively and show patience while working with customers.
Ability to multitask effectively and work well under pressure.
Ability to influence in order to build productive relationships across teams.
Experience troubleshooting web applications.
Basic knowledge of network diagnostics such as fiddler traces and browser developer tools.
About 1 year of prior experience in Customer Support working with HRIS, CRM or other Cloud Solution Suites.

Extra dose of awesomeness if you have...