Product Support Specialist

er relations
Escalate & facilitate top-priority, production-critical issues to the appropriate teams for resolution.

• Maintain ownership of issues until resolution, drive internal teams in support of solution needs and timely resolution, considering the customer's business impact.

• Resolve incidents and keep customers updated during the issue resolution process as per SLA's.

• Create, and publish, internal and customer-facing knowledge base documentation to enhance customer engagement with Cornerstone's self-service options.

• Serve as a customer advocate within Cornerstone organization.

• Ensure customers can execute their business objectives through use of our application.

You've got what it takes if you have...

• Knowledge of SQL programming (DML/DDL/joins).
• Should have hands-on experience in debugging web-based applications
• Exposure to tools like Fiddler, Wireshark, Browser based Developer Tools, Postman etc.
• Knowledge of Webservices Technologies like REST API/SOAP/ODATA is added advantage
• Knowledge of Authentication Technologies like LDAP, SSO, OpenID, ADFS etc. is added advantage
• Should have exposure in talking to client/end customers.
• Strong customer service focus, good problem-solving skills, and excellent communication skills.
• Excellent organizational skills with ability to grow and work in a team.
• Graduation in Engineering / Sciences.
• Minimum experience of 2-4 years, in application support is mandatory.
• Comfortable to work in EST OR PST Shift.
• Must be adaptable and have a strong disposition to learn in a fast-paced environment.

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