Product Support Specialist

Cornerstone OnDemand

4.6

Hyderabad, India

Ranked as one of the Best Tech Companies for Women in 2023

4.6/5 in overall job satisfaction

4.7/5 in supportive management

90% say women are treated fairly and equally to men

97% would recommend this company to other women

100% say the CEO supports gender diversity

Ratings are based on anonymous reviews by Fairygodboss members.

We offer Wellbeing Days (paid days off during the months of July, August, and September) so our people can focus on their wellness.

The Cornerstone Family First Initiative is a one-time initiative covering reimbursement for some out-of-pocket fertility expenses.

Through Maven, we provide 100% free coaching and personalized support for those navigating mid-life and menopause.

#req10584

ations.

Escalate & facilitate top-priority, production-critical issues to the appropriate teams for resolution.
Maintain ownership of issues until resolution, drive internal teams in support of solution needs and timely resolution, considering the customer's business impact.
Resolve incidents and keep customers updated during the issue resolution process as per SLA's.
Create, and publish, internal and customer-facing knowledge base documentation to enhance customer engagement with Cornerstone's self-service options.
Serve as a customer advocate within Cornerstone organization.
Ensure customers can execute their business objectives through use of our application.

**You've got what it takes if you have...
**

Knowledge of SQL programming (DML/DDL/joins).
Should have hands-on experience in debugging web-based applications
Exposure to tools like Fiddler, Wireshark, Browser based Developer Tools, Postman etc.
Knowledge of Webservices Technologies like REST API/SOAP/ODATA is added advantage
Knowledge of Authentication Technologies like LDAP, SSO, OpenID, ADFS etc. is added advantage
Should have exposure in talking to client/end customers.
Strong customer service focus, good problem-solving skills, and excellent communication skills.
Excellent organizational skills with ability to grow and work in a team.
Graduation in Engineering / Sciences.
Minimum experience of 2-4 years, in application support is mandatory.
Must be adaptable and have a strong disposition to learn in a fast-paced environment.

#LI-Onsite