Product Support Specialist
Kraków, Poland
Why you should apply for a job to Cornerstone OnDemand:
Ranked as one of the Best Tech Companies for Women in 2023
4.6/5 in overall job satisfaction
4.7/5 in supportive management
90% say women are treated fairly and equally to men
97% would recommend this company to other women
100% say the CEO supports gender diversity
We offer Wellbeing Days (paid days off during the months of July, August, and September) so our people can focus on their wellness.
The Cornerstone Family First Initiative is a one-time initiative covering reimbursement for some out-of-pocket fertility expenses.
Through Maven, we provide 100% free coaching and personalized support for those navigating mid-life and menopause.
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Position summary
eshoot problems related to product applications, functions, installation, integration, and configuration
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Provide input on Frequently Asked Questions documents as well as create review and update knowledge base articles
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Document complex issues for escalation to more senior support specialists
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Collaborate with Team Members to deliver on customer-focused organizational objectives
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Be required to stay apprised of new product features and functionality
You've got what it takes if you have / are...
- A first professional experience in a customer support environment delivering outstanding customer service and support in a multichannel enterprise B2B environment
- Experience interacting with clients under stressful circumstances
- Advanced communication skills (oral and written)
- Proven analysis and troubleshooting skills
- Adaptable team player that is capable of prioritizing, organizing, and managing multiple priorities with changing timeframes
- Ability to review the information at hand and make decisions with minimal guidance
- Experience with fiddler logs and Splunk is an asset
- Ability to coordinate with other teams to ensure timely resolutions
- Competence to grasp complex system workflows, to understand cause and effect for actions taken in a business process or software system
- Fluency in English. Additional languages will be appreciated
Why you should apply for a job to Cornerstone OnDemand:
Ranked as one of the Best Tech Companies for Women in 2023
4.6/5 in overall job satisfaction
4.7/5 in supportive management
90% say women are treated fairly and equally to men
97% would recommend this company to other women
100% say the CEO supports gender diversity
We offer Wellbeing Days (paid days off during the months of July, August, and September) so our people can focus on their wellness.
The Cornerstone Family First Initiative is a one-time initiative covering reimbursement for some out-of-pocket fertility expenses.
Through Maven, we provide 100% free coaching and personalized support for those navigating mid-life and menopause.