Renewals Representative - Entry Level - NEW GRADS WELCOME TO APPLY!

Key skills for this role include project management, commercial acumen, relationship-building, and the ability to influence customer outcomes in a fast-paced, high-volume environment.

In this role, you will...

• Manage and maximize renewal contracts across a defined book of Growth-segment customers.

• Own the end-to-end renewal process-partnering directly with customers to ensure timely and accurate renewals.

• Proactively complete all renewal readiness activities, including building quotes and partnering with customer procurement teams for a smooth contracting experience.

• Collaborate closely with Account Managers to provide visibility into renewal status, surface risks, and address potential blockers early.

• Support inside sales outreach, calling on prospects and existing customers to identify upsell opportunities and drive incremental contract value.

• Renew and upsell contract value for existing accounts within your assigned book of business.

You have what it takes if you have...

• 0-3+ years of experience in renewals, inside sales, account management, customer success, or a similar customer-facing role.

• Experience managing renewal cycles or subscription contracts, ideally in a SaaS or recurring-revenue environment.

• Strong project management and multitasking skills-comfortable managing a high volume of customers simultaneously.

• Experience with CRM and quoting tools (Salesforce, CPQ, or similar).

• A customer-first mindset with the ability to identify risks and drive proactive solutions.

• Excellent communication and follow-through skills.

• Ability to articulate product value and handle commercial conversations confidently.

• Comfort working cross-functionally with Sales, Customer Success, and operational teams.

An extra dose of awesome if you have...

• Experience in an SMB or Growth-segment book of business with high-volume renewals.
• Background in SaaS, HR tech, learning technology, or a similar industry.
• Exposure to inside sales outreach, prospecting, or pipeline development.
• Familiarity with procurement processes, contract negotiation, or pricing discussions.
• Ability to analyze customer usage data to inform renewal strategy or upsell opportunities.
• Experience influencing customer outcomes without direct ownership of an account.