Senior Director, Professional Services Portfolio - United States

reated, and engineered for predictable, high-quality delivery globally.

This position sits at the intersection of Product, Sales, Marketing, Customer Success, and Delivery. It bridges strategy and execution - translating corporate growth priorities into scalable services offerings, modern delivery methodologies, reusable intellectual property, and partner-enabled frameworks.

This is both a transformation and operational excellence role - requiring a leader who can architect the future model while building the governance, tools, and discipline to make it sustainable at scale.

Key Responsibilities

1. Professional Services Offering Portfolio Strategy

• Define and maintain the global PS portfolio strategy aligned to corporate growth priorities.
• Establish clear segmentation of offerings (e.g., standard implementation, advisory, integrations, automation, managed/operational services).
• Lead offering lifecycle management including ideation, business case development, pricing guidance, launch, evolution, and retirement.
• Ensure offerings balance standardization for scale with flexibility for customer value.

1. Offering Lifecycle & Governance

• Implement a formalized services offering lifecycle framework (aligned to TSIA best practices).
• Establish portfolio governance, prioritization, and investment decision processes.
• Define success metrics for each offering (attach rate, margin profile, adoption, utilization impact, NRR contribution).
• Drive continuous improvement based on field feedback, delivery performance, and market signals.

1. Delivery Methodology & IP Management

• Own the global services delivery methodology and implementation frameworks.
• Develop standardized playbooks, accelerators, templates, tools, and reusable IP assets.
• Build and curate a centralized IP repository to enable scale and partner leverage.
• Ensure consistent global quality standards and outcome-driven delivery practices.
• Partner with Support and Customer Success to integrate services into a cohesive customer lifecycle experience.

1. Go-to-Market & Field Enablement

• Partner with Sales and Marketing to position Professional Services offerings clearly in the market.
• Develop messaging, value propositions, and packaging that articulate differentiated business outcomes.
• Lead field enablement programs to improve attach rates and positioning confidence.
• Provide pricing guidance and packaging recommendations aligned to target margin profiles.
• Support strategic deals with offering expertise and solution architecture guidance.

1. Professional Services Marketing

• Collaborate with Marketing to develop services collateral, case studies, and outcome stories.
• Elevate services from "implementation function" to strategic advisory and value realization partner.
• Define and articulate the services narrative in support of AI, automation, and ecosystem expansion.

1. Tools & Automation Development

• Define tooling requirements that enhance delivery efficiency, quality, and predictability.
• Partner with IT and Product on internal automation tools and accelerators.
• Drive standardization and automation to reduce cost-to-serve and improve time-to-value.
• Evaluate and integrate AI-enabled capabilities into service methodologies.

1. Partner & Ecosystem Enablement

• Develop service packages designed for scalable partner-led delivery.

• Create enablement materials, certification paths, and IP frameworks to empower partner execution.

• Ensure internal services acts as the "nucleus" for partner capability scaling.

Success Metrics

• Services attach rate improvement

• Portfolio gross margin improvement

• Time-to-value reduction

• Reusability/IP adoption metrics

• Delivery predictability and quality scores

• Partner enablement effectiveness

• Services contribution to NRR and expansion

Qualifications

• 12+ years in Professional Services leadership within enterprise SaaS or technology companies.

• Proven experience building and scaling services portfolios globally.

• Demonstrated success implementing services lifecycle governance frameworks.

• Deep understanding of TSIA-aligned services models (project-based, advisory, managed services).

• Strong cross-functional leadership skills with Product, Sales, and Marketing.

• Experience with AI-enabled service models preferred.

• Global leadership experience across regions and partner ecosystems.

Leadership Profile

• Strategic systems thinker who can move between portfolio design and operational detail.
• Balances standardization with innovation.
• Data-driven and metrics-oriented.
• Comfortable driving change in evolving services models.
• Executive presence with ability to influence across ELT and field leadership.