Senior Integration Consultant

comfortable working in a fast paced and highly agile environment, as you work with multiple customers on multiple projects concurrently. You have a technical background and will further develop your management, consulting and communication skills.

In this role you...

• Assess customer requirements, propose technical solutions and guidance in collaboration with Sales, Account Management and Services teams.

• Conduct the execution, or provide oversight, of the technical projects in collaboration with the different teams involved, ensuring a high standard of execution of the technical related projects and provide subject matter expert support.

• Manage and own a mix of different projects and programmes, at the same time and execute based on priorities. As a senior, deliver more complex integration programs within complex customer environments

• Create thorough & detailed requirements documents and technical specifications for integration solutions, to provide to the customer (for approval) and engineering (for the development).

• Understand your customers technical architecture and become an expert in their existing integrations to make meaningful recommendations and help solve technical challenges.

• Participate in meetings with customer leadership, reviewing integration statuses and driving thought leadership.

• Provide integration subject matter expertise to the customer for specific questions or overall guidance and consulting

• Serve as the Support teams point of contact for integration issues to speed the resolution time.

• Own/oversee all escalations for your customers

• Act as a bridge to Product Management for technical enhancement request discussions & prioritization

• Work in a very international environment and closely with at times offshore engineering teams, providing requirements in the development of integration solutions.

• Manage and expand relationships "high and wide" in customer organisations to expand the relationship footprint.

• Collaborate with other functions to ensure excellent delivery of service, quality deliverables and the highest level of customer satisfaction possible.

• Participate in Partner oversight on specific projects to ensure alignment to best practices, as well as guide partners to ensure the best interest of the customer is being considered.

• Maintain product and technical certifications

• Support internal initiatives to improve business function or product developments

• Coach junior members of the team as well as other teams within the business

• Write detailed knowledge management articles to support new functionality and capability

• Actively seek opportunities to grow and develop the operational aspects of the role

• Become a trusted advisor - seeks to develop internal teams and other areas of the business through sharing of knowledge

You've got what it takes if you have...

• 8+ years relevant experience in the HCM space, with more than 5 years of technical consulting / project management experience working with enterprise customers (less experience considered if previous Cornerstone integration knowledge)
• Strong technical background, with experience identifying solutions that integrate Enterprise applications, SaaS or other complex services.
• Experience with software integrations and data migrations, preferably with Cornerstone products, as a consultant or project lead.
• Proven experience defining, designing, delivering and configuring software interfaces between multiple systems (EDI)
• Proven experience in Business User Data (T&A / HCM / LMS). Ability to critically evaluate and analyse Data
• Experience in delivering strategic guidance in line with product release map, and driving customer system improvements
• Experience in successfully managing customer escalations, or working collaboratively, supporting Partner (Supplier) Integrations with Cornerstone. Maturity of thinking when engaged in highly political or stressful situations
• Experience in process design, research and competitive analysis, package implementation, knowledge of multiple technologies and interactive design.
• Exceptionally strong leadership, interpersonal and communication skills to effectively manage customer project stakeholders and multidisciplinary teams.
• Expertise in one or more industries, organisational structures, business process design techniques and development methodologies.
• Key skills and experiences would include, but not limited to, working with API/webservices, XML, SQL Server, data migrations and integrations.
• Thorough understanding of the project life cycle process to effectively manage through the complexities of the business solution.
• Must be comfortable working in a fast paced and highly agile environment, working with multiple customers on multiple projects concurrently.
• Empathy - being able to understand the customer through active listening and effective questioning
• Demonstrated commitment to valuing diversity and contributing to an inclusive working and learning environment
• Consideration for privacy and security obligations