Senior Product Designer

X Writer) - India**

**Job Description:
**
As a Senior UX Content Writer you will play a critical rolein crafting content that guides users through their digital journeys, maintainsplatform-wide consistency, and ensures a superior user experience. Workingcollaboratively with content strategy, product designers, and researchers, youwill create content for various end-to-end journeys, error messages, emails,promotional content, FAQs, and self-service resources. Your responsibilitieswill encompass content review, compliance with content guidelines, andcontributing to QA testing.

In this role, you will...

• Content Creation: Write and edit content for screenflows, emails, error messages, and promotional content, ensuring clarity,conciseness, and user-friendliness.

• Compliance and Consistency: Ensure content aligns withinternal content guidelines (ICGs) and maintains platform-wide consistency.

• QA Testing: Assist in content review during QA testingand fine-tune content as necessary.

• User Journey Simplification: Write clear and conciseinstructions to simplify user journeys and guide users through transactionflows.

• FAQ and Self-Service Content: Create content for FAQs andself-service resources to aid users.

Qualifications:

• Exceptional writing, communication, and presentationskills.

• Strong editing and proofreading skills, along withdemonstrated professional experience in writing UX and marketing content forvarious platforms.

• Ability to simplify complex technical concepts and guideusers effectively.

• Experience developing content for emails, error messages,and FAQs.

• A portfolio showcasing relevant UX content work, includingcase studies and UX writing.

You've Got What It Takes If You Have...

• 7+ years of experience in UX writing/UX content design,focusing on complex software products or digital experiences.

• A high level of attention to detail to ensure high-qualityoutputs for internal and external customers.

• A solid understanding of current design thinking, UXcontent design best practices, and a user-centric approach.

• Knowledge and a point of view on the influential role ofwords and visual language in software products and digital experiences.

• Familiarity and comfort working with a geographicallydistributed team.

• Experience collaborating with UX designers, researchers,developers, product owners, and product managers within a UX/design, creative,marketing, or similar setting.

• Understanding of the importance of tracking UX successthrough research mechanisms, balance of qualitative and quantitative outcomes,and the ability to influence peers based on research/analytics outcomes.

Preferred Experience/Familiarity:

• AODA and/or WCAG 2.1 AA/AAA accessibility guidelines forUX content.

• Familiarity with agile task management platforms such asAzure DevOps (ADO), Jira, etc.

• Methods for tracking and measuring UX content success andimpact.

Education:

• Bachelor's degree in writing, marketing, communications,or a related field (or equivalent work experience).

• If you are passionate about creating exceptionaldigital experiences through well-crafted content, meet the qualifications, andcan showcase your relevant work, we encourage you to apply.

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