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Senior Service Desk Technician

Cornerstone OnDemand

4.6

(93)

Hyderabad, India

Why you should apply for a job to Cornerstone OnDemand:

  • Ranked as one of the Best Tech Companies for Women in 2023
  • 4.6/5 in overall job satisfaction
  • 4.7/5 in supportive management
  • 90% say women are treated fairly and equally to men
  • 97% would recommend this company to other women
  • 100% say the CEO supports gender diversity
    • Ratings are based on anonymous reviews by Fairygodboss members.
  • We offer Wellbeing Days (paid days off during the months of July, August, and September) so our people can focus on their wellness.
  • The Cornerstone Family First Initiative is a one-time initiative covering reimbursement for some out-of-pocket fertility expenses.
  • Through Maven, we provide 100% free coaching and personalized support for those navigating mid-life and menopause.

    • #req10726

    Position summary

    astructure including Active Directory, Office 365, Okta, Global Protect VPN, and Endpoint management systems with Intune & JAMF.

    • Participate in onboarding and offboarding processes (user account creation, access provisioning, asset setup).

    • Collaborate with other IT teams (infrastructure, security, applications) for issue resolution and process improvement.

    • Document solutions, maintain knowledge base articles, and enforce service desk best practices.

    • Mentor and support junior technicians to enhance team performance.

    • Contribute to IT projects such as hardware refresh, software rollout, and process automation.

    **You've Got What It Takes If You Have...
    **

    • Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience).

    • 4-6 years of experience in IT service desk or desktop support roles.

    • Strong knowledge of Windows and macOS operating systems, Microsoft 365, Active Directory, and remote management tools.

    • Good understanding of networking basics (DNS, DHCP, VPN, Wi-Fi troubleshooting).

    • Experience with ITSM tools and ticketing systems like SNOW.

    • Excellent problem-solving, communication, and customer service skills.

    • Ability to prioritize tasks and work independently under minimal supervision.

    • Certifications such as CompTIA A+, Network+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator are preferred.

    Extra dose of awesome if you have...

    • Experience in hybrid or cloud environments (Azure AD, Intune, MDM solutions).

    • Exposure to scripting or automation tools (PowerShell, Python, etc.).

    • Understanding of IT security best practices and compliance standards.

    #LI-Onsite

    Why you should apply for a job to Cornerstone OnDemand:

  • Ranked as one of the Best Tech Companies for Women in 2023
  • 4.6/5 in overall job satisfaction
  • 4.7/5 in supportive management
  • 90% say women are treated fairly and equally to men
  • 97% would recommend this company to other women
  • 100% say the CEO supports gender diversity
    • Ratings are based on anonymous reviews by Fairygodboss members.
  • We offer Wellbeing Days (paid days off during the months of July, August, and September) so our people can focus on their wellness.
  • The Cornerstone Family First Initiative is a one-time initiative covering reimbursement for some out-of-pocket fertility expenses.
  • Through Maven, we provide 100% free coaching and personalized support for those navigating mid-life and menopause.