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Senior Service Desk Technician

Cornerstone OnDemand

4.6

(93)

Dublin, CA

Why you should apply for a job to Cornerstone OnDemand:

  • Ranked as one of the Best Tech Companies for Women in 2023
  • 4.6/5 in overall job satisfaction
  • 4.7/5 in supportive management
  • 90% say women are treated fairly and equally to men
  • 97% would recommend this company to other women
  • 100% say the CEO supports gender diversity
    • Ratings are based on anonymous reviews by Fairygodboss members.
  • We offer Wellbeing Days (paid days off during the months of July, August, and September) so our people can focus on their wellness.
  • The Cornerstone Family First Initiative is a one-time initiative covering reimbursement for some out-of-pocket fertility expenses.
  • Full-time Cornerstars may be eligible for tuition reimbursement to support personalized learning and growth.

    • #req9918

    Position summary

    nd other offices.

    • Install, configure, test, maintain, monitor, and troubleshoot end user and computer hardware and peripheral devices.

    • Communicate and multi-task across departments and technologies, while maintaining an appropriate level of professionalism and aligned goals.

    • Utilize corporate ticketing system to document and track incidents, requests, user interactions, and detailed hardware/software asset management.

    • Support Microsoft and Apple operating systems and related software; and proprietary software as needed.

    • Participates in IT special projects which may include testing and Implementation of new software and tools, IT infrastructure "smart-hands" assistance, technical guidance for other departments.

    • Provides mentorship and training for new members of the IT team.

    • Help management design, improve, document, and implement IT processes.

    You've got what it takes if you have...

    • 5+ years applicable experience and demonstrated success/knowledge with the following technologies:
      • Microsoft Entra / Azure AD and on-prem AD domains experience
      • Microsoft Intune, JAMF, SCCM, Autopilot, JAMF Zero Touch experience
      • Windows 10, 11, MacOS provisioning and troubleshooting experience
      • Okta identity, MFA, IAM experience
      • ServiceNow, Jira experience
      • Crowdstrike, Defender for Endpoint, DLP, web filtering experience
      • Executive white-glove support experience
      • Onboarding / offboarding experience
      • Ability to complete and maintain basic work and project records.
      • Ability to work as part of a team.
      • Ability to identify and seek needed information/research skills.
      • Excellent written and oral communication skills.
      • Advanced technical problem solving skills.
      • High school diploma, Bachelor's degree and/or relevant technical certifications

    Why you should apply for a job to Cornerstone OnDemand:

  • Ranked as one of the Best Tech Companies for Women in 2023
  • 4.6/5 in overall job satisfaction
  • 4.7/5 in supportive management
  • 90% say women are treated fairly and equally to men
  • 97% would recommend this company to other women
  • 100% say the CEO supports gender diversity
    • Ratings are based on anonymous reviews by Fairygodboss members.
  • We offer Wellbeing Days (paid days off during the months of July, August, and September) so our people can focus on their wellness.
  • The Cornerstone Family First Initiative is a one-time initiative covering reimbursement for some out-of-pocket fertility expenses.
  • Full-time Cornerstars may be eligible for tuition reimbursement to support personalized learning and growth.