Senior Services Operations Analyst - India

resourcing across North America, EMEA, APJ, and emerging markets using Operational Excellence principles.

• Lead the processing of customer agreements, interpret contract matter, and take appropriate action to provision necessary changes with internal stakeholders and partners.

• Scope and execute project/programs aimed at garnering efficiency and overall profitability.

• SME and POC for Operations systems such as Kantata, Salesforce and Oracle. Drive necessary roadmap improvements as needed with vendors and IT.

• Provide additional training where needed on the Operations teams PSA tools.

• Conduct end-to-end analytics to identify opportunities for improvement across process, people, and technology, specific to the global delivery and partner operations.

• Establish and document processes and lead training sessions.

• Help set and refine goals with regards to partner operations and global resourcing with both external/internal leaders, ensuring a simple solution at scale.

• Deploy design solutions for short (quick hits), medium (process changes), and long-term (e.g., automation) across Services to ensure consistent, efficient operations at scale.

• Influence project objectives and direction with company leaders.

• Leverage technical capabilities to orchestrate and drive solutions involving systems and process changes to improve the delivery of service to clients and enable business intelligence.

• Structure and build out complex reporting needs and deliver presentations.

• Assist global resourcing team as needed with services staffing internally and externally with partners.

• Provide analysis and reports as required by Finance and the Leadership teams as well as own and manage the regular reporting and audit practice.

• Lead special projects for the team such as data migrations due to company acquisitions.

• Lead change management efforts with cross-functional teams.

You've Got What It Takes If You Have:

• Bachelor's ideally or equivalent experience.

• 5+ year of experience in the field or in a related area.

• Strong organizational skills with the ability to manage multiple tasks simultaneously.

• Excellent communication and PowerPoint skills to deliver presentations to multiple levels of leadership.

• Highly motivated self-starter who is an excellent team player and can work collaboratively across multiple functions with virtual and global team leaders.

• Strong leadership and mentoring experience, with a passion to teach, while also demonstrate openness to learn from others.

• Exceptional data analysis skills with advanced knowledge of MS Excel.

• Knowledge of CRM systems such as Salesforce, Netsuite, Open Air, MS Project Server, Peoplesoft etc. with an emphasis on system integration, data warehousing, and analytics.

• Experience with PSA tools such as Kantata.

• Experience with ServiceNow and managing tickets.

Extra Dose of Awesome If You Have:

• Master's Degree

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