Team Lead, Finance

dentifying areas where efficiencies can be gained, cycle times shortened, or automation introduced - develop a case for change and serve as a change champion during implementation

• Ensure all processes are in line with internal policy and compliance

• Provide excellent customer service to OTC's internal and external stakeholders; manages and mitigates escalations, serves as a single point of contact for onshore Process Owners

• Professionally coach and develop team members to handle the processes to achieve business results and professional goals

• Demonstrated commitment to valuing diversity, contributing to an inclusive working, and learning environment

• Consideration of privacy and security obligations.

You've got what it takes if you have...

• A bachelor's degree related to accounting/finance or related experience

• 8+ years of experience in similar roles; experience leading O2C, L2C or customer billing & collections in an Outsourcing/BPO Industry

• Strong leadership, interpersonal and communication skills to effectively manage relationships with teams and stakeholders

• Must have strong critical thinking, problem solving, and solution-based approach

• Ability to prioritize and work with a sense of urgency

• Track record of achieving results with a strong sense of ownership and follow-through

• Advance English and good written and verbal communication skills to interact upward and cross functionally are a must

• Strong knowledge of MS office especially Excel, PowerPoint & Outlook

• Must be comfortable working in a global company across multiple time zones.

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