#req9695
dentifying areas where efficiencies can be gained, cycle times shortened, or automation introduced - develop a case for change and serve as a change champion during implementation
Ensure all processes are in line with internal policy and compliance
Provide excellent customer service to OTC's internal and external stakeholders; manages and mitigates escalations, serves as a single point of contact for onshore Process Owners
Professionally coach and develop team members to handle the processes to achieve business results and professional goals
Demonstrated commitment to valuing diversity, contributing to an inclusive working, and learning environment
Consideration of privacy and security obligations.
You've got what it takes if you have...
A bachelor's degree related to accounting/finance or related experience
8+ years of experience in similar roles; experience leading O2C, L2C or customer billing & collections in an Outsourcing/BPO Industry
Strong leadership, interpersonal and communication skills to effectively manage relationships with teams and stakeholders
Must have strong critical thinking, problem solving, and solution-based approach
Ability to prioritize and work with a sense of urgency
Track record of achieving results with a strong sense of ownership and follow-through
Advance English and good written and verbal communication skills to interact upward and cross functionally are a must
Strong knowledge of MS office especially Excel, PowerPoint & Outlook
Must be comfortable working in a global company across multiple time zones.
#LI-OnSite