Technical Content Consultant

role you will...**

● Manage technical relationships with some of the world's leading learning content providers.
● Oversee the successful integration & ongoing functionality of provider content, ensuring all providers have a positive experience and provider content is successful in our Content products.
● Solve for content experience and quality issues by identifying problems, troubleshooting, researching, and applying solutions - collaborating with cross-functional support teams and escalating when necessary.
● Collaborate with content providers' operational staff to assist in the execution of required deliverables.
● Integrate and enable learning content providers using traditional e-learning methods and APIs.
● Create and convey complex technical materials in a concise and effective manner.
● Design and implement a migration plan for existing content providers as technology evolves.
● Develop needed solutions to enhance provider or customer experience.
● Anticipate and mitigate risks as they relate to changes in vendor's technology or Cornerstone's solutions.

You have what it takes if you have...

● Bachelor's degree in Computer Science, Business Administration, or related field.
● 5+ years of experience with technical integrations or consulting.
● 2+ years of experience in Learning and Development.
● Expert level proficiency with Microsoft Excel and e-learning standards such as AICC, SCORM, xAPI.
● Proficiency with systems such as ServiceNow, Zendesk, JIRA, Salesforce.
● Familiarity with AWS Suite, Postman, SQL Server Querying.
● Strong ability to convey complex technical concepts to non-technical individuals.
● Exceptional presentation and communication skills with strong business acumen.
● Drive to achieve results in entrepreneurial environment.
● Ability to adapt to different cultures, as the role requires interfacing with content providers. around the world, for some of whom English is not the primary language.
● Flexibility to work effectively across time zones including PST.
● No travel requirements.

Extra dose of awesome if you have...

● Master's degree in Computer Science, Business Administration, or related field.
● Prior experience with Implementation of e-learning and/or SaaS products.
● Experience with Cornerstone and/or SabaCloud Suite of products.
● Work experience in any type of learning content distribution company.