Vice President, CLEG - United States

ustomer outcomes. The VP will drive both operational excellence and commercial impact - ensuring CLEG increases customer renewal rates, accelerates adoption, and fuels predictable ARR growth.This is a full-time, highly visible role with no direct reports but a broad dotted-line matrix of internal contributors and leaders supporting execution and governance. The ideal candidate combines deep SaaS lifecycle expertise with strong executive influence, program discipline, and a passion for measurable results.

What You'll Do

Own the Program- Lead and continuously evolve Cornerstone's CLEG methodology, ensuring consistent delivery across every customer lifecycle phase - Land, Onboard, Implement, Run, Renew, and Expand.

• Serve as the enterprise program owner, defining and enforcing the governance model that ensures customers achieve measurable ROI, innovation adoption, and predictable renewal outcomes.

• Align all internal stakeholders and systems (Salesforce, Gainsight, Clari) around shared value and performance metrics.

  Drive Measurable Outcomes

• Deliver against two critical MBOs:

• Increase SaaS renewal rates by 5% YoY

• Generate $7M in new Annual Recurring Revenue (ARR) through CLEG expansion and adoption

• Build executive dashboards, business reviews, and ROI reporting to prove value realization at every stage.

• Collaborate with Finance, CRO, and CSM leadership to connect CLEG performance directly to revenue metrics.

  Lead Governance & Execution

• Chair the CLEG Governance Council, ensuring alignment across Sales, Product, Customer Success, Professional Services, and Partner teams.

• Maintain cadence of SteerCos, QBRs, and innovation reviews to ensure accountability and visibility.

• Partner with Product & Engineering to embed innovation adoption into governance milestones.

  Champion Customer Value

• Embed CLEG into the pre-sales process as a differentiator that de-risks transformation for enterprise buyers.

• Evangelize CLEG externally - representing Cornerstone at industry events, executive forums, and thought leadership platforms.

• Partner with Marketing and Enablement teams to expand global awareness and adoption of CLEG.

  What You'll Bring

• 15+ years of experience in enterprise SaaS program management, customer lifecycle, or transformation leadership.

• Proven record of driving renewal and ARR growth through lifecycle or customer success initiatives.

• Expertise in value realization, ROI measurement, and executive stakeholder engagement (CHRO, CFO, CIO, CRO).

• Strong operational command of Salesforce, Gainsight, and Clari or similar governance tools.

• Exceptional executive communication and influence skills; comfortable navigating complex, matrixed environments.

• Strategic mindset balanced with a hands-on, results-driven execution style.

  Compensation & Benefits

• Base Salary: $250,000 annually

• Variable Compensation: Up to $250,000, tied to achievement of MBOs:

• +5% increase in SaaS renewal rates

• $7M in new ARR through CLEG expansion

• Benefits: Comprehensive executive package including medical, dental, vision, 401(k), paid time off, and equity eligibility.

  Why Join Cornerstone

  At Cornerstone, we don't just sell software - we deliver measurable transformation.CLEG is redefining how enterprises experience partnership, governance, and ROI in SaaS.As VP of CLEG, you'll shape the next evolution of customer success - and directly impact how global enterprises achieve value, renewal, and growth.Join us to help customers realize what's possible when governance meets innovation.