Customer Value Manager - 10826

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The Impact of a Customer Value Manager at Coupa:

Customer Value Managers represent the primary point of contact for customers for ensuring value realization and overall program success. As such, they provide three critical functions:
Work with / coach customer teams to drive customer success strategies and to achieve customer success goals.
Provide communication to customers regarding Coupa, new product capabilities and other critical information.
Provide a consistent point of contact for customers into other needed Coupa functions and resources.

Specific goals centre on
Customer value realization
Customer advocacy
Support Account Executives with customer renewals and growth of annual contract value.
Customer product adoption and utilization
Customer solution expansion

What You'll Do:

• Lead customer value metrics workshops

• Develop customer value roadmaps

• Conduct scheduled customer check-ins

• Drive periodic value reviews

• Prepare for Renewals with Account Executives

• Monitor customer performance

• Manage customer relationships

• Establish role as trusted advisor

• "QB" Coupa internal resources as needed

• Share best practices ideas, product information, and relevant Coupa news

• Support/drive customer marketing campaigns

What You Will Bring to Coupa:

• Strong P2P or S2C domain expertise

• Strong background in customer / client success or sales management

• Entrepreneurial Attitude

• Experience with demonstrated success in the following:

• Managing client expectations

• Developing and maintaining executive relationships and associated influencing strategies

• Program management including managing disparate, cross-functional, cross-enterprise project teams

• Ability to have value-based conversation with business executives

• Strong organizational skills

• Strong communication skills including professional writing skills, verbal skills and experience presenting to executive teams.

• Background in software and SaaS solutions.

Coupa complies with relevant laws and regulations regarding equal opportunity and offers a welcoming and inclusive work environment. Decisions related to hiring, compensation, training, or evaluating performance are made fairly, and we provide equal employment opportunities to all qualified candidates and employees.

Please be advised that inquiries or resumes from recruiters will not be accepted.

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