Director Engagement Manager - 11391

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The Impact of a Sr. Engagement Manager to Coupa:

As an Engagement Director at Coupa, you will lead the end-to-end implementation of the Coupa solution for large and strategic customers across the LATAM region. You will play a senior individual contributor role, ensuring successful delivery and go-lives while aligning solutions to customer business goals.

You will work closely with both internal teams and certified implementation partners, overseeing execution, resource alignment, reporting, and risk management. Additionally, as a Delivery Executive Sponsor (DES), you will support Engagement Managers to drive successful project outcomes.

What You'll Do

• Own end-to-end delivery of customer engagements, ensuring quality, on-time, and on-budget execution

• Serve as the primary point of contact for customers and partners, building strong relationships and managing expectations

• Lead implementation from mobilization through deployment, including resource planning, governance, and adherence to Coupa methodologies

• Manage risks, issues, and escalations, driving resolution and keeping projects on track ("path to green")

• Oversee financial performance across projects, including forecasting, contract compliance, and KPI achievement

• Act as executive sponsor across a portfolio of engagements, supporting stakeholders, guiding strategy, and ensuring overall delivery success

What You Will Bring to Coupa

• 10+ years of experience in systems applications consulting (internal IT, consulting firm, or software provider), with 5+ years in program or project leadership roles

• Strong experience managing and delivering complex projects, including planning, tracking, and working with executive/C-suite stakeholders

• Excellent analytical and problem-solving skills, with the ability to interpret complex data and drive clear insights

• Strong interpersonal and communication skills, with the ability to influence stakeholders and build relationships across all levels

• High level of ownership, initiative, and adaptability, with strong prioritization and professionalism

• Experience with SaaS and enterprise applications (e.g., SAP, Oracle, NetSuite, Salesforce, Workday); Business Spend Management experience is a plus

Coupa complies with relevant laws and regulations regarding equal opportunity and offers a welcoming and inclusive work environment. Decisions related to hiring, compensation, training, or evaluating performance are made fairly, and we provide equal employment opportunities to all qualified candidates and employees.

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