Sr. Sales Operations Analyst - 10891

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The Value Services Operations (VSO) team is dedicated to ensuring the Value Services team has the data, processes, and insights required to deliver world-class services and maximize the value our customers achieve with Coupa.

What You'll Do:

• Customer Success Performance Analysis: Analyze and report on key Customer Success metrics through CS Operational tools

• Reporting & Dashboarding: Develop, maintain, and enhance reports and dashboards in Salesforce and Google Sheets to provide clear, actionable insights for Value Services leadership and the wider Chief Customer Officer organization.

• Salesforce Management: Act as a subject matter expert for Value Services data in Salesforce Data quality management for SFDC and CS platform.

• QBR prep, customer health monitoring and Ad-hoc analysis. providing Strategic Insights: Go beyond simple reporting to identify trends, patterns, and areas for operational improvement. Proactively present findings and data-backed recommendations to stakeholders in a precise and compelling manner.

• System administration (user management, workflows)

• Process Improvement: Collaborate with cross-functional teams (including Customer Success, Support., Sales, Finance, and IT) to refine and streamline the end-to-end operational processes that support the PS team.

What You Will Bring to Coupa:

• A bachelor's degree in Business, Finance, Economics, or a related quantitative field.

• 4-5+ years of experience in reporting and analysis, Business operations (preferably Customer Success), financial analysis, or a similar role.

• Expert proficiency in Google Sheets and Microsoft Excel, including advanced functions (e.g., complex pivot tables, array formulas, data modeling, INDEX/MATCH, VLOOKUP).

• Strong, hands-on experience with Salesforce (SFDC), specifically in creating complex reports, dashboards and gathering requirements.

• Proven experience in analysis, including data management, forecasting, and performance metrics.

• Excellent problem-solving skills with meticulous attention to detail and data accuracy.

Coupa complies with relevant laws and regulations regarding equal opportunity and offers a welcoming and inclusive work environment. Decisions related to hiring, compensation, training, or evaluating performance are made fairly, and we provide equal employment opportunities to all qualified candidates and employees.

Please be advised that inquiries or resumes from recruiters will not be accepted.

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