Technical Account Manager/Coupa Pay/Banking - BOGOTA - 10523

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The Impact of Coupa Pay Adoption Manager at Coupa:

This role serves as a trusted strategic advisor to Coupa Pay customers, driving adoption and aligning platform usage with key business objectives. The individual will manage multiple customer engagements with a focus on execution, communication, and results, leveraging strong project management practices. By delivering functional expertise and data-driven insights, they will identify opportunities to optimize configurations and maximize customer value. Collaboration with internal teams and customers is critical to supporting long-term success, enabling growth, self-sufficiency, and continuous improvement.

What You'll Do:

• Serve as a strategic advisor to customers by driving adoption, optimizing configuration, and aligning Coupa Pay usage with business goals.

• Manage multiple customer engagements using strong project management practices, including regular status updates, adoption plans, and action tracking.

• Provide functional and technical expertise across all Coupa Pay capabilities, including support for major releases and supplier enablement.

• Deliver compelling, data-driven insights to identify opportunities for improvement and enhance customer value realization.

• Collaborate with internal teams and forge strong customer relationships to support growth, self-sufficiency, and long-term success.

What You'll Bring To Coupa:

• 5+ years of experience in finance, procurement, accounts payable, sourcing, or IT, with a strong preference for combined procurement and AP expertise.

• Proven client management abilities with a track record of driving continuous improvement in fast-paced, high-growth environments.

• Excellent communication, organizational skills, attention to detail, and a problem-solving mindset focused on understanding and improving core processes.

• Hands-on experience with SaaS solutions, software configuration, product demonstrations, and familiarity with financial/accounting and CRM systems like Salesforce.

• Strong proficiency in Excel is required, Netsuite is highly desirable, and SQL/PHP is a strong plus.

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