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The Impact of Coupa Pay Adoption Manager at Coupa:
This role serves as a trusted strategic advisor to Coupa Pay customers, driving adoption and aligning platform usage with key business objectives. The individual will manage multiple customer engagements with a focus on execution, communication, and results, leveraging strong project management practices. By delivering functional expertise and data-driven insights, they will identify opportunities to optimize configurations and maximize customer value. Collaboration with internal teams and customers is critical to supporting long-term success, enabling growth, self-sufficiency, and continuous improvement.
What You'll Do:
Serve as a strategic advisor to customers by driving adoption, optimizing configuration, and aligning Coupa Pay usage with business goals.
Manage multiple customer engagements using strong project management practices, including regular status updates, adoption plans, and action tracking.
Provide functional and technical expertise across all Coupa Pay capabilities, including support for major releases and supplier enablement.
Deliver compelling, data-driven insights to identify opportunities for improvement and enhance customer value realization.
Collaborate with internal teams and forge strong customer relationships to support growth, self-sufficiency, and long-term success.
What You'll Bring To Coupa:
5+ years of experience in finance, procurement, accounts payable, sourcing, or IT, with a strong preference for combined procurement and AP expertise.
Proven client management abilities with a track record of driving continuous improvement in fast-paced, high-growth environments.
Excellent communication, organizational skills, attention to detail, and a problem-solving mindset focused on understanding and improving core processes.
Hands-on experience with SaaS solutions, software configuration, product demonstrations, and familiarity with financial/accounting and CRM systems like Salesforce.
Strong proficiency in Excel is required, Netsuite is highly desirable, and SQL/PHP is a strong plus.
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