Technical Support Engineer - 10150

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The Impact of Technical Support Engineer to Coupa:

As a Technical Support Engineer, you will be pivotal in supporting enterprise customers utilizing our cloud-based platform, contributing to a dynamic global team dedicated to exceeding customer expectations and fostering their success.
In this role, you will leverage a curious and sharp technical acumen to provide customers with expert guidance on best practices.

What You'll Do:

• Answer 'how to' technical and application configuration questions to our enterprise customers

• Assist in troubleshooting 1st and 2nd level technical issues

• Work with other business units, including the Integration team, Operations, and Customer Success, as required to ensure our customers' success

• Be responsible for customer production environments

• Build 'knowledge articles' in Coupa's knowledge base for customers' use

What You Will Bring to Coupa:

• Excellent written and verbal communication skills

• Highly prefer candidates with prior Fintech experience

• Strong technical knowledge, including Linux, Unix, and familiarity with other Operating Systems

• Interest in learning scripting languages (e.g., Bash, Shell, Python) and understanding of web technologies (XML, XSLT, DOM, HTML)

• Ability to articulate solutions to complex technical problems clearly and simply

• Experience working directly with external customers in a support environment, preferably in an enterprise software setting

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Coupa complies with relevant laws and regulations regarding equal opportunity and offers a welcoming and inclusive work environment. Decisions related to hiring, compensation, training, or evaluating performance are made fairly, and we provide equal employment opportunities to all qualified candidates and employees.

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