Technical Support Engineer - 10539 - MEXICO only

siness, and each other.

Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa.

The Impact of Technical Support Engineer to Coupa:

As a Technical Support Engineer, you play a critical role in delivering a world-class support experience to enterprise customers leveraging Coupa's industry-leading procurement and spend management platform. You'll be part of a dynamic global team focused on resolving issues, sharing knowledge, and driving customer success.

In this role, you will leverage a curious and sharp technical acumen to provide customers with expert guidance on best practices. Your primary focus will be direct customer support, case handling and issue resolution. You will be customer facing and work closely with technical and non-technical stakeholders to troubleshoot and resolve second-line support requests in a timely and effective manner.

What You'll Do:

• Answer 'how to' technical and application configuration questions to our enterprise customers.

• Assist in troubleshooting 1st and 2nd level technical issues.

• Work with other business units, including the Integration team, Operations, and Customer Success, as required to ensure our customers' success.

• Be responsible for customer production environments.

• Build 'knowledge articles' in Coupa's knowledge base for customers' use.

What You Will Bring to Coupa:

• Excellent written and verbal communication skills.

• Strong technical knowledge, including SQL, MYSQL, Linux, Unix, and familiarity with other Operating Systems.

• Interest in learning scripting languages (e.g., Bash, Shell, Python) and understanding of web technologies (XML, XSLT, DOM, HTML).

• Ability to articulate solutions to complex technical problems clearly and simply.

• Experience working directly with external customers in a support environment, preferably in an enterprise software setting.

#LI-REMOTE
#LI-MH2

Coupa complies with relevant laws and regulations regarding equal opportunity and offers a welcoming and inclusive work environment. Decisions related to hiring, compensation, training, or evaluating performance are made fairly, and we provide equal employment opportunities to all qualified candidates and employees.

Please be advised that inquiries or resumes from recruiters will not be accepted.

By submitting your application, you acknowledge that you have read Coupa's Privacy Policy and understand that Coupa receives/collects your application, including your personal data, for the purposes of managing Coupa's ongoing recruitment and placement activities, including for employment purposes in the event of a successful application and for notification of future job opportunities if you did not succeed the first time. You will find more details about how your application is processed, the purposes of processing, and how long we retain your application in our Privacy Policy.