Business of Technology Transformation Senior Consultant

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The Technology Services Optimization Offering works with clients to transform their technology services and operations and provide enterprise-wide service transformation using ServiceNow. Working with Chief Information Officers, Technology Executives, Service Owners (HR, IT, Customer, Field Service, Project Portfolio Management) and their teams, they help to establish an operating model for technology, attentive to NextGen and advanced technologies, new and evolving service models for technology and the operational expectations of an organization.

The opportunity:

The GPS practice is seeking strong government consulting professionals to support clients looking to modernize and transform IT operations within their organizations. Our multi-faceted approach to solving our clients' biggest problems incorporates a suite of technology tools and accelerators, frameworks, and team members with broad backgrounds and experience to bring results to our client.

GPS practice is seeking strong government consulting professionals to support clients looking to modernize and transform IT operations within their organizations.

As a Deloitte professional, you will d rive the improvement of digitally enabled organizations by conducting any of the following:

• Assess the overall health of an IT organization and define related transformation roadmaps

• Analyze and find suitable IT operating models, as well as define IT operating model roadmaps

• Analyze IT spend and resources, implement service-based allocation model, as well as oversee cost reduction programs

• Conduct ITSM Process Assessment, define Service Based Operating Model, and develop ITSM capabilities roadmaps

• Leverage IT best practices, standard frameworks such as: Gartner TIME Model, ITIL, TOGAF, DODAF as well as develop familiarity with Technology Business Management (TBM) and broader firm alliances and domain experience accelerators.

Your Key Responsibilities:

• Collaborate with clients to develop transformation visions through labs and workshops, and develop business cases for change

• Design and implement enterprise operating model transformation strategies for our clients in the Federal, State, Local and Higher Ed sectors

• Perform analytics on client's current state across multiple dimensions including costs, efficiencies, effectiveness, people, process, technologies to identify opportunities for improvement / transformation

• Integrate our latest tools and capabilities in shared services, enterprise services management, automation, digital, customer experience to help clients transform their mission support functions

• Conduct analysis to determine the optimal distribution of work and services across the organization

• Assess enterprise capability maturity, design future-state operating models, plan for enterprise service transformations, and integrate cross-functional work streams during implementation

• Conduct organization mature assessments using standard maturity models/standards

• Implement digital tools and accelerators to drive efficiency

• Identify opportunities for efficiencies in work process and innovative approaches to completing scope of work

• Coordinate service management, vendor management, governance, charge back models, SLA concepts for centralized services

• Participate in team problem solving efforts and offer ideas to solve client issues

• Provide financial analysis/budget formulation to support on transformation initiatives

• Conduct analysis on large data sets to support recommendations

• Maintain responsibility for completion and accuracy of work products

• Conduct relevant research, data analysis, and create reports

• Assist in proposal development, as requested

• Actively expand consulting skills and professional development through training courses, mentoring, and daily interaction with clients

To qualify for the role, you must have:

• Bachelor's degree

• 4+ years of relevant consulting or industry experience in operating model transformations, agency optimization strategies, efficiency/effectiveness assessments, analytics, program management, financial analysis, strategic initiatives

• Ability to travel up to 25%, on average, based on the work you do and the clients and industries/sectors you serve

• Ability to maintain a required Federal Security Clearance for this role

• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future

Ideally, you'll also have:

• Prior professional services or federal consulting experience

• Proven experience effectively prioritizing workload to meet deadlines and work objectives

• Demonstrated ability to write clearly, succinctly, and in a manner that appeals to a wide audience

• Proficiency in word processing, spreadsheet, and presentation creation tools, as well as Internet research tools

• Demonstrated understanding of the way tech (e.g., RPA, AI, ServiceNow, etc.) can support improved service delivery

Skills/tools (preferred, not required)

• Microsoft (MS) Office suite

• MS Project

• Apptio

• ServiceNow

Certifications (preferred, not required)

• PMP

• ITIL

• SAFe

• TBM

• The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $97k - $163k

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