Data Analyst I - Project Delivery

cance

• Typically work both remotely and onsite in Washington, DC, as required by the client

• Build dashboards and reports to conceptualize and visualize data trends and patterns

• Maintain data across multiple systems and steps in the process

• Provide detailed, data-driven analysis of HR activity timeliness, accuracy, and customer satisfaction

• Advise managers at all levels of HR related issues including requirements, resources, work volume fluctuations and problems impacting the organization

• Apply your experience and knowledge in operations and technologies to drive day-to-day execution of operations, including engagement with customers, interaction with client business units, and management of service delivery performance

• Advise and execute on the strategies for service delivery to customers, to include influencing timing, sequence of activities, optimal use of technology and data

• Interact across HR and agency business units to understand and plan for customer needs

• Escalate issues within the HR processes to team leads and clients as required, to ensure compliance with project performance metrics

• Assist with other duties as requested

The team

Deloitte's Government and Public Services (GPS) practice - our people, ideas, technology and outcomes-is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of over 15,000+ professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.

The Human Capital As A Service (HCAS) offering helps clients sustain organizational performance and enable ongoing insights into the organization with a comprehensive set of services and solutions that extend the capabilities of the organization with products, solutions, and operate capabilities provided as a service.

Qualifications

Required:

• 1 year of data analytics, reporting, and visualization experience using tools such as MS Excel/Google Sheets, Tableau, Power BI, Cognos, etc.

• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future

• Must be able to obtain and maintain the required client Facility Access Clearance

• Ability to travel 0-25%, on average, based on the work you do and the clientsandindustries/sectorsyou serve

• Bachelor's degree required

Preferred:

• Operations experience, preferably in a state, local, or federal government environment
• Experience with ServiceNow, Python, and/or Qualtrics
• Experience with customer service and problem solving
• Experience with client engagement and relationship building
• Knowledge of process and data flows and the ability to identify bottlenecks and suggest streamlining processes or data flows