Epic Cache or ECSA Consultant

on complex issues

• Works with other EIS teams to apply and validate Linux/Windows patches to database and application servers.

• Manages storage associated with Epic Cache databases and Windows ancillary applications. Assists systems administrators with storage allocation and planning related to the database

• Monitors and optimizes the performance of Epic Cache database instances in a networked environment

• Implements viable database backup, recovery, and high availability strategies and mechanisms. Executes database recovery, restoration, and/or restart as required

• Defines and implements database parameters, security, audit, and resource allocation policies and procedures. Defines, creates, and manages user accounts, profiles, privileges, roles, and required audit information

• Responsible for daily Epic build migrations using Epic's Data Courier utility, working closely with application and change teams. Analyze and troubleshoot migration issues

• Adheres to change control processes. Maintains version control, administration of scripts for file manipulation and programming access to multiple environments

• Maintain Epic production and non-production Hyperspace environments

• Troubleshoot and diagnoses Epic ancillary application issues and implement solutions

• Define, create user accounts, profiles, roles and maintain required audit information

• Works closely with database, environment/infrastructure, and internal/external enterprise security teams

• Provide on call support for production performance/availability or other critical issues

• Excellent documentation skills such as - Application understanding, change management etc.

• Ability to understand Service Level Agreement (SLA) methodology and follow the same as per engagement requirements

• This resource needs to work with stakeholders and IT team to troubleshoot Epic system issues and problems related to break-fixes and other support activities

• Resolve issues or incidents reported by end users and escalate any quality issues or risks with team leads/scrum masters/project leaders

• This resource will also work with end-users to help communicate enhancements/improvements needed for business processes

• This role provides outstanding client service and contributes to the organization's mission of utilizing information technology to improve patient care

• Communicate regularly with Engagement Managers (Directors), project team members, and representatives from various functional and / or technical teams, including escalating any matters that require additional attention and consideration from engagement management

The Team

The US Core Industry Solutions Offering encompasses industry vertical, sector specific solutions that leverage distinct technologies to drive operational change and automate the core our client's business. We incorporate expertise from across the firm to leverage common approaches, best practices, and strategic investments to scale these solutions according to industry strategy. Core Industry Solutions will be known in the market for a focus on transforming industry operations through industry technology solutions.

Qualifications

Required

• 3-6 years of recent experience with Epic systems

• Programming experience with PERL or PowerShell

• Must have Epic Systems/ECSA/ODBA certification

• Prior Server Operating System Experience

• Expertise with US healthcare workflows

• Experience in troubleshooting, testing, and support

• Working knowledge of patient care databases and applications required

• Working knowledge of monitoring, tuning, and administration of Windows and IIS applications is preferred

• Working knowledge of Citrix, VMWare, BigIP, F5 or Netscaler load balancing, and SSL/TLS required

• Bachelor's degree in Computer Science, related field, or equivalent experience

• Bachelor's degree, preferably in Computer Sciences, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience

• Limited Sponsorship: Limited immigration sponsorship may be available.

• Ability to travel 10%, on average, based on the work you do and the clients and industries/sectors you serve

Preferred

• Strong desktop skills including Word, Excel, PowerPoint
• Work Experience/Direct Knowledge of clinical area or business area to be supported
• Working knowledge of monitoring, and administration of enterprise database systems a plus
• Analytical/ Decision Making Responsibilities
• Analytical ability to manage multiple projects and prioritize tasks into manageable work products
• Can operate independently or with minimum supervision
• Excellent Written and Communication Skills
• Ability to deliver technical demonstrations