Epic Clinical Application Team Lead

es, templates and tools

• Review the outcomes from problem management analysis; guide the root cause analysis as needed; ensure appropriate tracking and reporting

• Maintain templates/tracking tools for day-to-day operations - hours capture, issues/risks/deliverables tracker, scope activities/service catalog, and client dashboards/reporting

• Update and maintain the Issues/Risk/Decisions tracker as new items are identified, progressing and resolved

• Review application support documentation regularly for quality, accuracy, completeness and standardization; maintain consistency across applications where applicable

• Prepare weekly client status reports

• Maintain all internal and client reporting tools, including onboarding/offboarding of analysts and reporting modifications due to Change Orders

• Ensure services are in compliance with Client Information Security and Privacy policies and standards

• Assign and prioritize tasks and projects and coach and mentor with individual team members to build skills

• Meet with client Managers on a regular basis to discuss team performance, upcoming projects, additional knowledge transfer tasks and extended team outages

• Work collaboratively with client managers and US/Offshore Leads to coordinate project schedules, resource planning, and cross-module knowledge sharing

• Identify system optimization and enhancement opportunities and collaborate with client managers to present effective solutions

• Participate in and frequently facilitate/organize internal team and cross-team meetings, such as All Hands meetings

• Accountable for work of direct reports. Start and/or complete onboarding of new analysts, including working with client provisioning team for all required analyst access

• Independently and collaboratively lead client engagement workstreams focused on improvement, optimization, and transformation of processes including implementing leading practice workflows, addressing deficits in quality, and driving operational outcomes

The Team

The US Core Industry Solutions Offering encompasses industry vertical, sector specific solutions that leverage distinct technologies to drive operational change and automate the core our client's business. We incorporate expertise from across the firm to leverage common approaches, best practices, and strategic investments to scale these solutions according to industry strategy. Core Industry Solutions will be known in the market for a focus on transforming industry operations through industry technology solutions.

Qualifications

Required

• 7+ years of experience as an Epic Application Team Lead in Epic Clinicals.

• Must have an Epic certification in Ambulatory, Orders, ClinDoc, Willow or other clinical area.

• Bachelor's degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience

• Limited immigration sponsorship may be available

• Ability to travel 10%, on average, based on the work you do and the clients and industries/sectors you serve

Preferred

• Analytical/ Decision Making Responsibilities
• Analytical ability to manage multiple projects and prioritize tasks into manageable work products
• Can operate independently or with minimum supervision
• Excellent Written and Communication Skills
• Ability to deliver technical demonstrations