Epic Clinical Instructional Designer

lve training/workf low related incidents by adhering to the Service Level Agreement (SLA) timelines and escalate any quality issues or risks with team leads/scrum masters/projec t leaders.

• Resolve tickets/ break-fixes of all complexities with high quality user interactions and within the expected TAT.
  Learning home dashboards as required to ensure end users have access to timely and appropriate training information.

• Be flexible in owning deliverables and working as per team requirements.

• Communicate regularly with Engagement Managers (Directors), project team members, and representative s from various functional and / or technical teams, including escalating any matters that require additional attention and consideration from engagement management

The Team

The US Core Industry Solutions Offering encompasses industry vertical, sector specific solutions that leverage distinct technologies to drive operational change and automate the core our client's business. We incorporate expertise from across the firm to leverage common approaches, best practices, and strategic investments to scale these solutions according to industry strategy. Core Industry Solutions will be known in the market for a focus on transforming industry operations through industry technology solutions.

Qualifications

Required

• Instructional Designer and/or Epic TED Certification
• Understand hospital operations or US Healthcare workflows
• 1-2 years of recent experience with Epic Application Training
• Ability to document healthcare application process flows
• Bachelor's degree in Computer Science, MBA or any medical background/rel ated field, or equivalent experience
• Bachelor's degree, preferably in Computer Sciences, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience
• Limited Sponsorship: Limited immigration sponsorship may be available.

Preferred

• Strong desktop skills including Word, Excel, PowerPoint
• Work Experience/Dir ect Knowledge of clinical area or business area to be supported
• Analytical/ Decision Making Responsibiliti es
• Analytical ability to manage multiple projects and prioritize tasks into manageable work products
• Can operate independently or with minimum supervision
• Excellent Written and Communication Skills Ability to deliver technical demonstrations