Epic Clinical Willow

incidents reported by adhering to the Service Level Agreement (SLA) timelines and escalate any quality issues or risks with team leads/scrum masters/project leaders.

• Resolve tickets/ break-fixes of all complexities with high quality user interactions and within the expected TAT.

• Adopt best practices while handling standard change requests or incidents by documenting appropriate work notes and user contact attempts.

• Work on day-to-day maintenance activities like resolving interface workqueue errors and reduce the inflow of recurring errors.

• Understand and apply excellent documentation skills such as - Application understanding, change management etc.

• Be flexible in owning deliverables and working as per team requirements.

• Collaborate regularly with on-site client, team members, functional SMEs, third party applications and integration engines like Rhapsody.

• On an as-needed basis, provide on-site support within the organization

• Communicate regularly with Engagement Managers (Directors), project team members, and representatives from various functional and / or technical teams, including escalating any matters that require additional attention and consideration from engagement management

The Team

The US Core Industry Solutions Offering encompasses industry vertical, sector specific solutions that leverage distinct technologies to drive operational change and automate the core our client's business. We incorporate expertise from across the firm to leverage common approaches, best practices, and strategic investments to scale these solutions according to industry strategy. Core Industry Solutions will be known in the market for a focus on transforming industry operations through industry technology solutions.

Qualifications

Required

• Must have a current Epic Willow Certification

• Understand hospital operations and US Healthcare workflow.

• 1-2 years of recent experience on Epic Willow Support & Maintenance

• Ability to document healthcare application process flow.

• Bachelor's degree in Computer Science, MBA or any medical background/related field, or equivalent experience

• Bachelor's degree, preferably in Computer Sciences, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience

• Limited Sponsorship: Limited immigration sponsorship may be available.

Preferred:

• Strong desktop skills including Word, Excel, PowerPoint
• Work Experience/Direct Knowledge of clinical area or business area to be supported
• Analytical/ Decision Making Responsibilities
• Analytical ability to manage multiple projects and prioritize tasks into manageable work products
• Can operate independently or with minimum supervision
• Excellent Written and Communication Skills
• Ability to deliver technical demonstrations