Epic Credentialed Revenue Cycle Trainer

(onsite) to educate end-users on Epic revenue cycle system functionality, workflows, and best practices

• Provide ongoing support to end-users by answering questions, addressing issues, and assisting with system navigation and usage

• Leverage training materials like tip sheets, curriculum and Quick start guides created to support training delivery

• Address end user queries related to LMS (Learning Management System)

• Address end user queries related to how to questions for Epic applications

• Resolve tickets/break-fixes of all complexities with high quality user interactions and within the expected TAT

• Be flexible in owning deliverables and working as per team requirements

• Communicate regularly with Engagement Managers (Directors), project team members, and representatives from various functional and / or technical teams, including escalating any matters that require additional attention and consideration from engagement management

The Team

The US Core Industry Solutions Offering encompasses industry vertical, sector specific solutions that leverage distinct technologies to drive operational change and automate the core our client's business. We incorporate expertise from across the firm to leverage common approaches, best practices, and strategic investments to scale these solutions according to industry strategy. Core Industry Solutions will be known in the market for a focus on transforming industry operations through industry technology solutions.

Qualifications

Required

• Bachelor's degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience
• Credentialed Epic Trainer
• Understand hospital operations or US Healthcare workflows
• 3+ years of recent experience with Epic Revenue Cycle Application Training
• Ability to document healthcare application process flows
• Based out of New York, within a commutable distance to Yonkers, NY
• Limited immigration sponsorship may be available

Preferred

• Strong desktop skills including Word, Excel, PowerPoint

• Work Experience/Direct Knowledge of clinical area or business area to be supported

• Analytical/ Decision Making Responsibilities

• Analytical ability to manage multiple projects and prioritize tasks into manageable work products

• Can operate independently or with minimum supervision

• Excellent Written and Communication Skills

• Ability to deliver technical demonstrations

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $114,000 to $125,000.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance .