Helpdesk Support

to ensure seamless integration of desktop systems with the overall IT infrastructure

• Familiarity with network connectivity and basic understanding of IT infrastructure components

• Helps in installing applications and computer peripherals

• Guide users with simple, step-by-step instructions

• Conduct remote troubleshooting sessions with end users

• Helping to create technical documentation and manuals

• Basics configurations, troubleshooting anti-virus programs

• Document technical issues and solutions in ticket logs

• Ticket hygiene in terms of maintaining SLA and OLA within a given time

• Communicate regularly with Engagement Managers (Directors), project team members, and representatives from various functional and / or technical teams, including escalating any matters that require additional attention and consideration from engagement management

The Team

Our Core Technology Operations (CTO) team offers differentiated operate services for our clients with solutions to help organizations scale and optimize critical business operations, drive speed to outcome, deliver business transformation, and build resilience in an uncertain future.

Our operate services within CTO include:

• Foundry Services: Operate services providing flexible, recurring resource capacity for client initiatives, projects, tasks, and enhancement

• Managed Services: Operate services that provide ongoing maintenance, monitoring, and optimization for IT/Engineering applications & products

Qualifications

Required

• Bachelor's degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience

• CompTIA certification

• Excellent problem-solving and multitasking skills

• Knowledge of MS Office 365 and outlook troubleshooting of 2019, 2016, 2013 etc.

• Knowledge of M365 Apps

• Basic understanding of using active directory, DNS & DHCP

• Hands-on experience with Windows operation systems

• Knowledge of networks basics configurations, troubleshooting

• Must have knowledge about the remote support application like Webex, Zoom, teams, Bomgar etc.

• Limited immigration sponsorship may be available

• Ability to travel 10%, on average, based on the work you do and the clients and industries/sectors you serve

Preferred

• Analytical/ Decision Making Responsibilities

• Analytical ability to manage multiple projects and prioritize tasks into manageable work products

• Can operate independently or with minimum supervision

• Excellent Written and Communication Skills

• Ability to deliver technical demonstrations

For individuals assigned and/or hired to work in New York Deloitte is required by law to include a reasonable estimate of the compensation range for this role. This compensation range is specific to New York, and takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $68,000-$102,000.