HR Specialist I - Project Delivery

efits enrollments) based on customer needs and requests; work is to be done within service level agreements set for each service type

• Typically, you will work both remotely and on site in Washington, DC as required by the client

• Track and maintain employee and applicant data in client-specific systems accurately

• Conduct and document research and process steps as needed by the customer; adopt training and procedures provided and perform work in compliance with standards

• Consult with the customer on their needs/strategy for completing the work, when appropriate (e.g., hiring or sourcing strategy), document customer priorities and considerations

• Work in collaboration and partnership with both customers and with team members across the project to complete customer needs; work to cross train on new areas of the HR lifecycle you have not covered before

• Coordinate resolution of an activity or process directly with customer(s) and other stakeholders

• Provide technical guidance to customer on resolution of the case and conduct your interactions according to the customer service standards trained

• Prepare the resolution/research and provide it to the client for review and alignment

• Communicate with customers on a routine basis, by the expected deadlines provided, so they understand what to expect and the work being done on their behalf

• Respond to customer inquiries in a timely manner, according to service level agreements

• Maintain case files within the case management system according to documented procedures

• Initiate communication and proactive service delivery if you uncover information that wasn't previously known

• Apply Human Resources principles, Federal HR laws, regulations, and policies relating to position management and conduct Quality Control practices (peer reviews) on all work as requested

• Support federal HR organizations and maintain flexibility in meeting mission needs

• Produce and present reports to executives

• Understand and respond effectively to complex or sensitive inquiries

• Assist with other duties as requested

The team

Deloitte's Government and Public Services (GPS) practice - our people, ideas, technology and outcomes-is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of over 15,000+ professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.

The Human Capital As A Service (HCAS) offering helps clients sustain organizational performance and enable ongoing insights into the organization with a comprehensive set of services and solutions that extend the capabilities of the organization with products, solutions, and operate capabilities provided as a service.

Qualifications

Required:

• 3 years offederal sector human resources (HR) experience, inclusive of personnel processing (PAR) & other related work experience

• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future

• Must be able to obtain and maintain the required client Facility Access Clearance

• Ability to travel 0-25%, on average based on the work that you do and the clients and industries/sectors you serve

• Bachelor's degree

Preferred:

• Professional services or federal consulting experience
• Experience with customer service and problem solving
• Ability to use Excel to understand data insights, trends, and create visualizations to convey insights
• Ability to demonstrate how improvements have been suggested and implemented in previous roles due to idea generation/observation of inefficiencies
• Ability to document the root cause of an issue, course of action taken, and final resolution in a clear and concise manner