Sr. EPIC EHR Revenue Cycle Support Analyst

• Provide L2 Epic support, triage, troubleshoot and testing expertise and experience for assigned group of Epic modules

• Experience with multiple Epic modules (Revenue Cycle) to triage, troubleshoot and resolve incidents and address tasks

• Engage with end users to troubleshoot and resolve issues with the Epic system in a timely and professional manner

• Conduct ongoing system maintenance activities, resolve Workqueue errors for designated Epic applications

• Develop, support and maintain all required documents and other system documentation

• Contribute to the development of testing scripts and materials

• Actively participate in all phases of the testing lifecycle and perform unit, system and integrated testing tasks and activities

• Complete specific team task activities as outlined in the project work plan and other job-related duties as assigned

• Attend team meetings to discuss team and project related activities, work tasks, and issues

• Create and maintain regular status reports and provide verbal and written status to project managers and project leadership, as required

• Coordinate with the offshore team for continuity of applications support and maintenance

• Communicate regularly with Engagement Managers (Directors), project team members, and representatives from various functional and / or technical teams, including escalating any matters that require additional attention and consideration from engagement management

• Independently and collaboratively lead client engagement workstreams focused on improvement, optimization, and transformation of processes including implementing leading practice workflows, addressing deficits in quality, and driving operational outcomes

The Team

The US Core Industry Solutions Offering encompasses industry vertical, sector specific solutions that leverage distinct technologies to drive operational change and automate the core our client's business. We incorporate expertise from across the firm to leverage common approaches, best practices, and strategic investments to scale these solutions according to industry strategy. Core Industry Solutions will be known in the market for a focus on transforming industry operations through industry technology solutions.

Qualifications

Required

• Bachelor's degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience

• Certification in at least one Epic Revenue Cycle module-including Grand Central, Prelude, Cadence, Health Information Management, Hospital Billing, Professional Billing, etc.

• Project experience in Epic application maintenance, Incident management, standard change requests, workqueue errors resolution

• 5+ years of experience in healthcare operations, clinical environment, or healthcare IT setting

• Solid analytical and critical thinking skills

• Ability to identify issues, prioritize and problem solve to resolution

• Superior communication and customer service abilities

• Team player with the willingness/ability to work in a collaborative environment

• Ability to adapt and operate effectively in ambiguous or rapidly changing environments

• Limited immigration sponsorship may be available

Preferred

• Technology or Healthcare related degree
• Knowledge and experience working with Microsoft Office tools
• Additional Certification in a second Epic module
• Experienced in ITIL service methodology, Service NOW
• Experience working independently in remote work environments with colleagues in a variety of locations and time zones
• Analytical/ Decision Making Responsibilities
• Analytical ability to manage multiple projects and prioritize tasks into manageable work products
• Can operate independently or with minimum supervision
• Excellent Written and Communication Skills
• Ability to deliver technical demonstrations