Director, Business Operations

nsitions for new processes, features, and capabilities.

• Collaborate with Strategy Enablement and enterprise functions to identify dependencies, impacts, and targeted results for new initiatives.

• Support the development of process improvement initiatives and roadmaps, scanning the organizational landscape for opportunities while accounting for in-flight projects.

• Develop and manage annual department and project budgets, identifying variances and implementing corrective actions as needed.

• Communicate and enforce adherence to standard operating policies and procedures to meet division goals.

• Build and maintain strong relationships with key clients, stakeholders, and internal customers to ensure a collaborative working environment.

• Represent the division in inter-divisional meetings, enterprise-wide projects, and other strategic initiatives.

• Ensure staff receives ongoing training and development by collaborating with the division trainer to create written materials and procedures.

QUALIFICATIONS

• 12+ years of relevant experience with a Bachelor's degree, including 3+ years of management experience.

• Extensive knowledge of healthcare, benefits industries, and dental procedure codes and nomenclature.

• Proven experience in contact center concepts, telecommunications technology, and enterprise operations.

• Strong organizational and time management skills with the ability to manage multiple priorities effectively.

• Demonstrated expertise in project management and strategic planning.

• Strong analytical skills to identify and evaluate business solutions.

• Proven ability to lead cross-functional teams and effectively manage division activities enterprise-wide.

• Knowledge of Delta Dental products, policies, claims, and eligibility systems.

• Familiarity with systems development projects and major contact center and claims systems.

• Experience with process improvement initiatives and roadmap development.

Base Pay Information

The national base pay range at the end is a good-faith estimate of what Delta Dental may pay for new hires. Actual pay may vary based on Delta Dental's assessment of the candidate's knowledge, skills, abilities (KSAs), related experience, education, certifications and ability to meet required minimum job qualifications. Other factors impacting pay include prevailing wages in the work location and internal equity.
Pay Grade 24. $122,400 - $265,100

ADDITIONAL INFORMATION

Behind the smile! We are dedicated to safeguarding the health and financial stability of our employees and their loved ones. This commitment extends beyond the workplace to foster personal growth and holistic wellbeing. Our life-changing rewards package includes:

• Competitive base and incentive pay

• 401(k) with robust matching and non-matching contributions

• Rich medical & pharmacy benefits

• 100% employer-paid dental and vision benefits

• Holistic wellbeing program with deep financial incentives

• Generous paid time off plus 12 paid holidays and your birthday off

• Culture of growth and learning: career development; tuition reimbursement; recognition program

• Family support: adoption assistance, fertility treatment, child, elder & pet care assistance

• Social responsibility and volunteer opportunities

• Employee discount program

Fair Chance Ordinances and Criminal Background Considerations

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all applicable federal, state, and local laws, including, but not limited to, fair chance and anti-discrimination ordinances. At Delta Dental, we maintain a strict stance on theft, fraud, and violent crimes. For positions involving driving, we enforce heightened standards regarding driving records. Each individual criminal background check is evaluated on its merits, taking into account the time elapsed since the conviction, evidence of personal development and rehabilitation, and any potential risk posed to our business operations, employees, customers, or vendors.

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ABOUT THE TEAM

At Delta Dental, we're behind millions of smiles and counting. For over 68 years, we've served our communities by increasing access to affordable, quality care - but that commitment to care extends beyond the people we serve, to the dedicated employees who make those smiles genuine. We've come this far by building equitable programs that offer opportunities for advancement, create meaningful connections and improve the lives of our employees and their families. Because we know that when we take exceptional care of each other, we can make a positive impact for all.

We champion an inspirational workplace through our commitment to trust, service, excellence and innovation. Joining us means working for a company that offers stability and balance, opportunities for leadership at all levels, and a work environment focused on teamwork and camaraderie.

Discover the smiling faces behind Delta Dental and experience our values and culture in action by connecting with us on social media. Follow Delta Dental Ins. on Facebook and Instagram , #LifeatDDins on Facebook and Instagram , Delta Dental Ins. on Twitter and Delta Dental Ins. on LinkedIn . If you've got an appetite for innovation and want to be a part of a team that's transforming the future of health care, join us!

Since 1955, we have offered comprehensive, high-quality oral health care benefits to millions of enrollees and built the strongest network of dental providers in the country. The Delta Dental of California network includes affiliates Delta Dental Insurance Company; Delta Dental of Pennsylvania; Delta Dental of New York, Inc.; Delta Dental of the District of Columbia; Delta Dental of Delaware, Inc.; and Delta Dental of West Virginia, providing dental benefits to more than 31 million people across 15 states, the District of Columbia, Puerto Rico and the Virgin Islands.

The company and its affiliates are part of Delta Dental Plans Association (DDPA), a not-for-profit national association based in Oak Brook, Illinois. Through our national network of Delta Dental companies, we offer dental coverage in all 50 states, Puerto Rico and other U.S. territories. We offer vision coverage through DeltaVision in 15 states and the District of Columbia. Collectively, we deliver benefits to more Americans than any other dental insurance company.

Delta Dental is an equal opportunity employer. We are committed to building and maintaining a diverse and inclusive workplace for all employees. Applicants will not be discriminated against because of race, color, religion, creed, national origin, ancestry, citizenship status, sex (including pregnancy), sexual orientation, gender or identity expression, age, disability, marital status, medical status, veteran status or any other status protected under federal, state, or local law. In addition to federal law requirements, Delta Dental complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Unfortunately, our Delta Dental Enterprise is unable to hire individuals residing in Alaska, North Dakota, Nebraska, Hawaii, Oklahoma, Vermont, Maine, West Virginia, New Hampshire, Wyoming, Puerto Rico, District of Columbia (Washington D.C.) or other US Territories at this time.

Proof of eligibility to work in the United States must be provided if selected for hire.

*Delta Dental includes: Delta Dental of California, Delta Dental Insurance Company, Delta Dental of Pennsylvania, and Delta Dental of New York

If You Are A Current Employee Click Here To Apply