Principal Application Engineer (Payments Production Support)

customer-impacting issues within the day-to-day role to management

You will be part of a team of people who are responsible for the availability of several of Discover's most critical applications: our PULSE network authorization switch and settlement platforms. You'll tap into your passion for ensuring these applications are highly available for our customers

How You'll Do It

• Consult teams and provide hands-on training to teams in observability, incident management and reliability best practices.

• Includes defining SLOsSLAsSLIs, on-call support behaviors, troubleshooting, building support playbooks, implementing monitoring and alerting, logging standards

• Review product journeys and reliability practices on regular interval to enforce best practices.

• Ensure delivery teams in the product family track and meet annual operational goals (MTTR reduction, incident reduction, platform availability, SLOSLA targets)

• Ensure the proper level of documentation exists, is maintained, and reviewed regularly

• Partner with Application Development teams to build resiliency into our critical application

• Partner with our Application Develop teams to implement service level objectives

• Partner with our Application Development teams and SREs to build out end to end observability

• Implement monitoring, alerting and dashboards needed for our apps

• Automate operational processes

• Help to define disaster recovery plans needed for our critical apps

• 24/7 on call rotation Production Support

• Creates technology solutions addressing high impact business priorities. Demonstrates the ability to analyze, design, code, test and deploy solutions and product features with high quality to production. Level of technical expertise enables solutions with high complexity and depth.

• Competent in multiple technical domains, including programming languages, security, automation, testing, and business domains. As a result, is the go-to person for many people outside of their team.

• Participates in strategic technology decisions and understands how these decisions impact Discover as a whole.

• Proactively identifies and mitigates issues based on intuition and experience in multiple domains. Is a thought leader amongst team members and drives problem solving to determine root cause.

Qualifications You'll Need

The Basics

• Bachelor's degree in Computer Science, Engineering, Informatics, Information Security, Information Technology, or related.

• 6+ years of experience in Information Technology, (Software) Engineering, or related.

• Internal applicants only: technical proficiency rating of proficient on the Dreyfus engineering scale

Physical And Cognitive Requirements

• Primarily remain in a stationary position.

• No required movement about the work environment to complete the major responsibilities of the job.

• Primarily performed indoors in an office setting.

• Ability to operate office equipment such as but not limited to computer, telephone, printer, and calculator.

• Ability to communicate verbally; Ability to communicate in written form.

Bonus Points If You Have

• Experience with Payments, financial services, or related field

• Experience with ServiceNow, Moogsoft, Tableau, Datadog, Grafana, and Splunk

• Experience and familiarity with network technology and operations

• Unix and Bash scripting knowledge

• Strong and effective verbal and written communication skills.

• Self-motivated, team motivator, and team leader.

• Ability to effectively communicate with both technical and non-technical business partners.

• Proficient in monitoring, alerting, analyzing and troubleshooting large scale distributed systems

• Experience in production support and problem management

• Strong experience with DevOps, CI/CD pipelines with Jenkins, or similar; Ab Initio EME; Git/GitHub; Artifactory

• A desire to write tools and applications to automate work rather than do things manually

• Foundational understanding of software programming

• Experience implementing Continuous Integration and Delivery processes

• Strong experience with Database Management; Snowflake MPP experience a plus

• Experience contributing to the architecture and design (architecture, design patterns, reliability and scalability) on new and current systems.

• Experience with Connex on HPE NonStop and Connex Environment Database

• Good to have knowledge and prior experience on ATM, POS and EMV transactions.

• Familiar with settlements, reports and reconciliation.

External applicants will be required to perform a technical interview.

Discover will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States on a full-time basis.

#LI-KE

#Remote

#BI-Remote

Application Deadline:
The application window for this position is anticipated to close on Dec-22-2024. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed.

Compensation:
The base pay for this position generally ranges between $107,000.00 to $180,200.00. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position.

Benefits:

We also offer a range of benefits and programs based on eligibility. These benefits include:

• Paid Parental Leave

• Paid Time Off

• 401(k) Plan

• Medical, Dental, Vision, & Health Savings Account

• STD, Life, LTD and AD&D

• Recognition Program

• Education Assistance

• Commuter Benefits

• Family Support Programs

• Employee Stock Purchase Plan

Learn more at mydiscoverbenefits.com.

What are you waiting for? Apply today!

All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.

Discover is committed to a diverse and inclusive workplace. Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights & Pay Transparency Nondiscrimination Provision)

Discover complies with federal, state, and local laws applicable to qualified individuals with disabilities and is committed to providing reasonable accommodations. If you require a reasonable accommodation to search for a position, to complete an application, and/or to participate in an interview, please email [email protected]. Any information you provide regarding your accommodation needs will be kept confidential and will only be used to determine and provide necessary accommodation.