Senior Manager, Product & Digital Customer Experience

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Job Duties and Responsibilities

We are looking for a highly skilled and dedicated Senior Manager to ensure the seamless end-to-end customer experience. As the Senior Manager of Digital Customer Experience, you will play a critical role in overseeing and enhancing various digital performance, functionality, and overall user experience to help grow the business.

Key Responsibilities:

• Take ownership of the Boost Mobile customer experience, analyze feedback to identify pain points, and implement strategies to improve satisfaction.

• Identify opportunities to enhance functionality and user experience, collaborating with teams to define and prioritize features.

• Own and drive the roadmap for the Boost Mobile customer app, enhancing its capabilities.

• Lead roadmap development for web features like bill pay, account management, and loyalty programs.

• Manage cross-functional projects, ensuring successful execution through effective resource coordination and project tracking.

• Act as the main contact for stakeholders, ensuring clear communication, providing updates, and delivering insights to leadership.

Skills, Experience and Requirements

Education and Experience:

• Bachelor's degree in a relevant field (e.g., Computer Science, Business, or a related discipline)

• 5+ years of experience in managing a team and improving customer experiences for digital businesses

Skills and Qualifications:

• Strong understanding of enterprise software development and user experience best practices.

• Experience owning roadmaps for customer-facing apps and driving capability development.

• Expertise in authenticated web experiences, including bill pay, account management, and loyalty programs.

• Excellent analytical skills for data interpretation and making data-driven decisions.

• Project management experience, including scope definition, timeline management, and resource coordination.

• Outstanding communication skills, with proven ability to collaborate across cross-functional teams.

Visa sponsorship not available for this role

Salary Ranges

Compensation: $110,100.00/Year - $157,300.00/Year
Benefits

We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits.

The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.

Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.