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Senior Support Engineer-Dynatrace

DISH

3.6

(40)

Hyderabad, India

Why you should apply for a job to DISH:

  • 4.1/5 in supportive management
  • 57% say the CEO supports gender diversity
    • Ratings are based on anonymous reviews by Fairygodboss members.
  • DISH invests in their employees with profit sharing – on top of 401(k) matching
  • DISH’s Paid Protected Time allows employees flexible time off for anything from vacation to emergencies or other extenuating circumstances
  • The Employee Assistance Plan is available to all employees & offers free, 1-on-1 counseling with experienced consultants available 24/7

    • #89651-en-us

    Position summary

    identification of production issues and resolution

    • Own the production environment, monitoring availability and ensure a holistic system health

    • Identify and implement corrective actions to resolve issues in a timely manner

    • Complete assigned tasks for change requests and incident tickets

    • Resolve issues within SLA

    • Achieve 90% automation and reduce manual intervention

    Skills, Experience and Requirements

    • Engineering degree with 3+ years of experience in Application Support

    • Dynatrace - experience in analysing issue, configuring alerts, creating dashboards (minimum of 2 to 3 years)

    • SQL Queries - experience in writing complex queries and working with data models (minimum of 2 to 3 years)

    • Scripting/Programming - Python programming preferred, Shell scripting

    • AWS - Preferred AWS Solution Architect Associate - should have knowledge around EKS, load balancers, EC2, Route 53, Multi region, Cloudwatch querying a must

    • APIs - Good understanding of REST APIs and working experience with Postman/Ready API

    • Good analytical and problem solving skills

    • Good functional knowledge around Retail and Telecom

    • Ready to work in shifts - 24x7

    • Excellent communication, presentation and documentation skills

    Benefits

    • Employee Stock Purchase
    • Term Insurance
    • Accident Insurance
    • Health Insurance
    • Training Reimbursement
    • Gratuity
    • Mobile and Internet Reimbursement
    • Team Outings

    Why you should apply for a job to DISH:

  • 4.1/5 in supportive management
  • 57% say the CEO supports gender diversity
    • Ratings are based on anonymous reviews by Fairygodboss members.
  • DISH invests in their employees with profit sharing – on top of 401(k) matching
  • DISH’s Paid Protected Time allows employees flexible time off for anything from vacation to emergencies or other extenuating circumstances
  • The Employee Assistance Plan is available to all employees & offers free, 1-on-1 counseling with experienced consultants available 24/7