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Senior Support Engineer

DISH

3.7

(39)

Hyderabad, India

Why you should apply for a job to DISH:

  • 4.2/5 in supportive management
  • 56% say the CEO supports gender diversity
    • Ratings are based on anonymous reviews by Fairygodboss members.
  • DISH invests in their employees with profit sharing – on top of 401(k) matching
  • DISH’s Paid Protected Time allows employees flexible time off for anything from vacation to emergencies or other extenuating circumstances
  • The Employee Assistance Plan is available to all employees & offers free, 1-on-1 counseling with experienced consultants available 24/7

    • #84611-en-us

    Position summary

    ent start through resolution, partnering with Development to determine root causes, and driving rigorous Problem Management to follow
    through on actions

    • Proactive identification of production issues and resolution

    • Own the production environment, monitoring availability and ensure a holistic system health

    • Identify and implement corrective actions to resolve issues in a timely manner

    • Complete assigned tasks for change requests and incident tickets

    • Resolve issues within SLA

    • Achieve 90% automation and reduce manual intervention

    Skills, Experience and Requirements

    • Engineering degree with 3+ years of experience in Application Support

    • Experience in Unix and Windows environments

    • Experience in Shell scripting/Python and SQL

    • Experience in troubleshooting complex production issues
      Ready to work in shifts - 24x7

    • Knowledge of AWS and CI/CD will be an advantage
      Knowledge of ITIL processes

    • Excellent communication, presentation and documentation skills

    • Knowledge in Middleware like Weblogic, Tomcat, Webshpere

    Benefits

    • Employee Stock Purchase
    • Term Insurance
    • Accident Insurance
    • Health Insurance
    • Training Reimbursement
    • Gratuity
    • Mobile and Internet Reimbursement
    • Team Outings

    Why you should apply for a job to DISH:

  • 4.2/5 in supportive management
  • 56% say the CEO supports gender diversity
    • Ratings are based on anonymous reviews by Fairygodboss members.
  • DISH invests in their employees with profit sharing – on top of 401(k) matching
  • DISH’s Paid Protected Time allows employees flexible time off for anything from vacation to emergencies or other extenuating circumstances
  • The Employee Assistance Plan is available to all employees & offers free, 1-on-1 counseling with experienced consultants available 24/7