Staff Engineer - Site Reliability Engineer

non-functional requirements including SLI/SLOs. Validating requirements with Business Stakeholders

• Manage SLI/SLOs of customer facing interfaces as well as backend services and provide improvement plans for non-compliance

• Develop custom dashboards in New Relic to represent a holistic view of system operational health

• Improve reliability, quality, and time-to-market of our suite of software solutions

• Support release engineering by providing automation support as well as push changes to production when manual intervention needed

• Measure and optimize system performance, with an eye toward pushing our capabilities forward, getting ahead of customer needs, and innovating to continually improve

• Provide primary operational support and engineering for multiple large distributed software applications

Daily and Monthly Responsibilities

• Gather and analyze metrics from both operating systems and applications to assist in performance tuning and fault finding

• Partner with engineering teams to improve services through rigorous testing and release procedures

• Participate in system design consulting, platform management, and capacity planning

• Modelling areas of risk to estimate latency characteristics and capacity requirements. Typically, this will either be refining the workload and modelling how it applies to a set of components, or working with component suppliers to estimate capacity requirements.

• Create sustainable systems and services through automation and uplifts

• Balance feature development speed and reliability with well-defined service level objectives

Skills, Experience and Requirements

• Bachelor's degree in computer science or other highly technical, scientific discipline

• 8 - 12 yrs of overall experience

• Ability to program (structured and OO) with one or more high level languages, such as Go, Python, React Native and JavaScript

• Experience AWS cloud services like EC2, S3, Cloud Front, EKS as well as dynamic resource management frameworks (Kubernetes)

• Experience in any one of the application performance management tool (preferably New Relic), EFK stack and log analysis

• A proactive approach to spotting problems, areas for improvement, and performance bottlenecks

• Ability to drive a collaborative approach across business functions, and external partners

Benefits

• Employee Stock Purchase
• Term Insurance
• Accident Insurance
• Health Insurance
• Training Reimbursement
• Gratuity
• Mobile and Internet Reimbursement
• Team Outings