Wireless Skills Strategy and Insights Operations Analyst

DISH

3.6

(40)

Englewood, CO

Why you should apply for a job to DISH:

  • 4.1/5 in supportive management
  • 57% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • DISH invests in their employees with profit sharing – on top of 401(k) matching
  • DISH’s Paid Protected Time allows employees flexible time off for anything from vacation to emergencies or other extenuating circumstances
  • The Employee Assistance Plan is available to all employees & offers free, 1-on-1 counseling with experienced consultants available 24/7
  • #89423-en-us

    Position summary

    ponsibilities:**

    • Actively and consistently support efforts to simplify and enhance the agent experience

    • Develop expertise around products to provide SME support

    • Determine training material by using a combination of data, observation and feedback to discover opportunities in current support material

    • Work in our onsite locations to collaborate and support in order support the ongoing changes in the business

    • Physically sitting with agents doing roundtables and side by side and putting forth recommendations based on your observations

    • Continuously improve processes to provide a world class customer experience

    • Collaborate through partnership with other departments within the company on strategic change initiatives

    • Prioritize and execute assigned projects that drive CXO and Echostar strategic objectives

    • May influence others within the job area through explanation of facts, policies and practices

    Skills, Experience and Requirements

    Education and Experience:

    • A bachelor's degree or 3+ years of relevant experience

    Skills and Qualifications:

    • Ability to achieve great results while working with ambiguous scopes and constantly changing priorities

    • Self-motivation and ability to maintain a positive attitude in the most stressful situations

    • Strong written and verbal communication skills with the ability to write reports, business correspondence, and procedure documents related to training

    • Strong organizational and time management skills

    • Capacity to deliver a technical message to a non-technical audience

    • Ability to define problems, collect data, establish facts, draw valid conclusions, and implement solutions based on assigned projects

    • Some travel is standard for this role

    • Project Management experience is desirable

    Visa sponsorship not available for this role

    Salary Ranges

    Compensation: $63,150.00/Year - $90,000.00/Year
    Benefits

    We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities and a flexible time away plan. All benefits can be viewed here: DISH Benefits.

    The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check.

    This will be posted for a minimum of 3 days or until the position is filled.

    Why you should apply for a job to DISH:

  • 4.1/5 in supportive management
  • 57% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • DISH invests in their employees with profit sharing – on top of 401(k) matching
  • DISH’s Paid Protected Time allows employees flexible time off for anything from vacation to emergencies or other extenuating circumstances
  • The Employee Assistance Plan is available to all employees & offers free, 1-on-1 counseling with experienced consultants available 24/7