Wireless Skills Strategy and Insights Operations Analyst

ponsibilities:**

• Actively and consistently support efforts to simplify and enhance the agent experience

• Develop expertise around products to provide SME support

• Determine training material by using a combination of data, observation and feedback to discover opportunities in current support material

• Work in our onsite locations to collaborate and support in order support the ongoing changes in the business

• Physically sitting with agents doing roundtables and side by side and putting forth recommendations based on your observations

• Continuously improve processes to provide a world class customer experience

• Collaborate through partnership with other departments within the company on strategic change initiatives

• Prioritize and execute assigned projects that drive CXO and Echostar strategic objectives

• May influence others within the job area through explanation of facts, policies and practices

Skills, Experience and Requirements

Education and Experience:

• A bachelor's degree or 3+ years of relevant experience

Skills and Qualifications:

• Ability to achieve great results while working with ambiguous scopes and constantly changing priorities

• Self-motivation and ability to maintain a positive attitude in the most stressful situations

• Strong written and verbal communication skills with the ability to write reports, business correspondence, and procedure documents related to training

• Strong organizational and time management skills

• Capacity to deliver a technical message to a non-technical audience

• Ability to define problems, collect data, establish facts, draw valid conclusions, and implement solutions based on assigned projects

• Some travel is standard for this role

• Project Management experience is desirable

Visa sponsorship not available for this role

Salary Ranges

Compensation: $63,150.00/Year - $90,000.00/Year
Benefits

We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities and a flexible time away plan. All benefits can be viewed here: DISH Benefits.

The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check.

This will be posted for a minimum of 3 days or until the position is filled.