#89423-en-us
ponsibilities:**
Actively and consistently support efforts to simplify and enhance the agent experience
Develop expertise around products to provide SME support
Determine training material by using a combination of data, observation and feedback to discover opportunities in current support material
Work in our onsite locations to collaborate and support in order support the ongoing changes in the business
Physically sitting with agents doing roundtables and side by side and putting forth recommendations based on your observations
Continuously improve processes to provide a world class customer experience
Collaborate through partnership with other departments within the company on strategic change initiatives
Prioritize and execute assigned projects that drive CXO and Echostar strategic objectives
May influence others within the job area through explanation of facts, policies and practices
Skills, Experience and Requirements
Education and Experience:
A bachelor's degree or 3+ years of relevant experience
Skills and Qualifications:
Ability to achieve great results while working with ambiguous scopes and constantly changing priorities
Self-motivation and ability to maintain a positive attitude in the most stressful situations
Strong written and verbal communication skills with the ability to write reports, business correspondence, and procedure documents related to training
Strong organizational and time management skills
Capacity to deliver a technical message to a non-technical audience
Ability to define problems, collect data, establish facts, draw valid conclusions, and implement solutions based on assigned projects
Some travel is standard for this role
Project Management experience is desirable
Visa sponsorship not available for this role
Salary Ranges
Compensation: $63,150.00/Year - $90,000.00/Year
Benefits
We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities and a flexible time away plan. All benefits can be viewed here: DISH Benefits.
The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check.
This will be posted for a minimum of 3 days or until the position is filled.