Application Support Engineer

offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).

The impact you will have in this role:

Being a member of the Development family you will be responsible for creating, designing, deploying, and supporting applications, programs, and software solutions. May include research, new development, prototyping, modification, reuse, re-engineering, maintenance, or any other activities related to software products used internally or externally on product platforms supported by the firm. The software development process requires in-depth domain expertise in existing and emerging development methodologies, tools, and programming languages. Software Developers work closely with business partners and / or external clients in defining requirements and implementing solutions. The Application Support Engineering role specializes in maintaining and providing technical support for all applications that are beyond the development stage and are running in the daily operations of the firm. Works closely with development teams, infrastructure partners, and internal / external clients to advance and resolve technical support incidents.

Your Primary Responsibilities:

• Analysis of Applications Systems in order to prevent incidents from reoccurring

• Expand knowledge base of operating procedures/runbooks for supported applications

• Collaborate within the team to resolve application alerts and advance as needed

• Gather requested documentation in support of ongoing audits requests

• Implement assigned steps of the Disaster Recovery scripts during planned and unplanned outages, collecting BCM evidence as needed

• Ensure automation produces expected results within stated thresholds

• Monitor Dashboard to provide better access to potential issues and future outages

• Analyze proposed application design and provide feedback on potential gaps to business requirements

• Implement renewals/service account password changes as scheduled, resolve production defects and handle minor improvements as needed

• Aligns risk and control processes into day to day responsibilities to supervise and mitigate risk; advances appropriately

**NOTE: The Primary Responsibilities of this role are not limited to the details above. **

Qualifications:

• Minimum 4 years of related experience

• Bachelor's degree (preferred) or equivalent experience

Talents Needed for Success:

• Champions a culture where honesty and clarity are expected.

• Stays ahead of on changes in their own specialist area and seeks out learning opportunities to ensure knowledge is up-to-date.

• Collaborates well within and across teams.

• Communicates openly with team members and others.

• Resolves disagreements between colleagues effectively, minimizing the impact on the wider team.

The salary range is indicative for roles at the same level within DTCC across all US locations. Actual salary is determined based on the role, location, individual experience, skills, and other considerations. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation