Billing Client Support Senior Analyst (1pm-9pm Shift)

s remote (Onsite Tuesdays, Wednesdays and a third day of your choosing)**

The impact you will have in this role:

Being a member of the Billing Support team, the Billing Support Specialist will excel in providing excellent client service in a value-add support model to internal and external clients, in relation to Billing Inquiries related to DTCC products and other services. A keen eye for detail, a focus on excellent customer service and ability to handle a varied workload are essential qualities for a successful analyst. Our Billing Support Senior Analysts have a passion for client service, an eagerness to quickly learn and execute at a high level across a variety of complex processes, and the ability to manage risk and identify improvement opportunities.

Your Primary Responsibilities:

• Take ownership of requests received via CRM queues (e.g. Salesforce).

• Handle client billing inquiries in accordance with established processes and procedures.

• Respond to client requests within predefined internal Operational targets.

• Liaise with other DTCC associates globally to facilitate fast and effective inquiry resolution.

• Reconcile client invoices and resolve any discrepancies.

****NOTE: The Primary Responsibilities of this role are not limited to the details above. ****

Qualifications:

• Bachelor's degree preferred but not essential

• Minimum of 2 years' experience

Talents Needed For Success:

• Adheres to established rules and procedures when performing work

• Takes personal accountability to drive work forward

• Presents information clearly in writing and orally in small group settings

• Willingness to constructively challenge others on established views and contribute new ideas/alternative approaches

• Understands the needs of external clients, Billing Support team members, and key internal stakeholders across the organization

We offer top class training and development for you to be an asset in our organization!

Note this role comes with an attractive shift allowance of £3500 per annum

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.